Software Developer - D365 CE

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We are seeking a Dynamics 365 Customer Engagement (CE/CRM) Developer with strong hands ‑ on expertise in CRM customization, configuration, and integrations. The successful candidate will contribute to end ‑ to ‑ end implementations, system enhancements, and technical delivery across Sales, Service, and Marketing modules. This role involves plugin development, workflows, Power Automate flows, JavaScript, C#, .NET, and integration engineering. The developer will collaborate with consultants, business analysts, and QA teams to deliver scalable, secure, and high ‑ quality CRM solutions.

Technical Delivery & Development Develop and customize Microsoft Dynamics 365 CE/CRM solutions using plugins, workflows, JavaScript, C#, and .NET. Configure CRM entities, forms, views, dashboards, and security roles. Participate in requirement analysis, fit/gap workshops, and technical reviews with peers and stakeholders. Design and implement product enhancements, add ‑ on modules, and scalable CRM applications. Prepare and maintain technical documentation, customizations, and best practices. Perform unit testing, debugging, and performance optimization to ensure high ‑ quality delivery. Integration & Data Management Work with Dataverse and SQL Server for data management and migration activities. Support integrations using APIs, web services, and Azure Logic Apps. Collaborate with teams to leverage Microsoft technologies such as Power Platform, Azure DevOps, and Reporting Services. Assist in requirement analysis, effort estimation, and development planning. Collaboration & Communication Communicate actively with customers, developers, and service delivery teams to resolve application issues. Provide customer support including troubleshooting, training, and issue resolution. Maintain knowledge base articles and technical documentation for ongoing support. Continuous Learning & Improvement Research and evaluate new tools and technologies to drive innovation. Implement best practices, conduct code reviews, and contribute to continuous improvement. Stay current with Microsoft technologies, Power Platform tools, and CRM industry trends.   What You Will Have   Technical Expertise Hands ‑ on experience with Microsoft Dynamics 365 CE modules (Sales, Service, Marketing). Skilled in plugin development, workflows, Power Automate flows, JavaScript, C#, and .NET. Familiarity with Dataverse, SQL Server, and data management within CE. Basic knowledge of system integrations using APIs, web services, and Azure Logic Apps. Exposure to Power Platform tools (Power Apps, Power BI, Power Automate). Understanding of security roles, user management, and compliance standards in Dynamics 365. Ability to diagnose and resolve Dynamics 365 CE issues, ensuring system stability and optimized performance. Tools & Frameworks Experience with DevOps practices (CI/CD pipelines, Git, Azure DevOps). Familiarity with Agile/Scrum methodologies. Exposure to global rollouts and multi ‑ entity implementations is a plus.           Considerations for Top Candidates Customization & Configuration Proficiency – Strong ability to design, configure, and troubleshoot CRM entities, forms, dashboards, and security roles. Development Skills – Knowledge and hands ‑ on experience with plugins, workflows, Power Automate, JavaScript, C#, and .NET. Integration Knowledge – Familiarity with APIs, web