Manager, Agentic AI

Career Category Sales & Marketing Operations Job Description Join our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best Workplaces™ ranking by Great Place to Work® in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201–500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture. We are a team of over 500 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology. This is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more. Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people’s lives. Manager, Agentic AI LIVE WHAT YOU WILL DO Provide input on the strategy, development, and scaling of Agentic AI capabilities that transform how commercial teams access insights, make decisions, and execute work. Design and deploy intelligent AI agents that autonomously analyze data, generate recommendations, orchestrate workflows, and accelerate business outcomes. Partner closely with global and regional stakeholders to embed Agentic AI into commercial processes, ensuring solutions align with business priorities, customer needs, and governance standards. Drive the evolution of AI platforms, knowledge frameworks, and operating models that enable scalable, secure, and trusted AI solutions across markets while allowing flexibility for local adaptation. ​ Responsibilities: • Lead the identification, design, and scaling of Agentic AI use cases that automate analytical workflows, decision support, and commercial processes. • Partner with Commercial, Marketing, Field Excellence, Medical, and Digital teams to translate business challenges into AI agent capabilities that improve productivity and decision quality. • Design and oversee AI agents that proactively synthesize data, generate insights, recommend next-best actions, and support commercial planning and execution. • Collaborate with Data Engineering, Technology, and AI platform teams to ensure AI agents have secure access to high-quality data, enterprise knowledge, and business systems. • Define agent orchestration patterns, governance principles, guardrails, and human-in-the-loop processes to ensure responsible, compliant, and trusted AI solutions. • Drive the adoption of multi-agent architectures that coordinate specialized agents across analytics, customer engagement, content, and operational workflows. • Evaluate and implement emerging AI technologies, including large language models, reasoning agents, retrieval-augmented generation (RAG), and autonomous workflow orchestration. • Establish frameworks to measure AI agent performance, business value, user adoption, quality, and operational efficiency through continuous monitoring and optimization. • Act as a strategic advisor and thought leader, helping business stakeholders understand and adopt Agentic AI capabilities while promoting AI literacy across the organization. • Stay at the forefront of advances in Agentic AI, generative AI, and autonomous systems, translating emerging capabilities into scalable business applications. Authority: • Define and influence the Agentic AI roadmap and strategic priorities for commercial data, analytics, and intelligent automation. • Recommend and govern enterprise AI platforms, models, frameworks, and external technology partners supporting Agentic AI