Application Support Sr. Manager – OTL (Oracle Time & Labor) - Hybrid (Houston or Dallas TX)

Application Support Sr. Manager – OTL (Oracle Time & Labor) - Hybrid (Houston or Dallas TX) Full-time State/Province: Texas Business Group: Corporate Legal Entity: AECOM Business Line: Corporate Work Location Model: Hybrid Operating Group: Corporate Primary Location: US - Dallas, TX - 13355 Noel Road Compensation: USD 160000 - USD 190000 - yearly Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

As part of AECOM’s Global Enterprise Applications team, this role will be responsible for the smooth running of our time and labor and payroll function and systems, reports and interfaces and will lead a team of internal analysts and outsourced partner resources dedicated to enhancing, supporting, and maintaining line of business applications. This role will report into the IT Director HR and Payroll Systems within the IT Enterprise Applications Team. The role will be responsible for all aspects of time and labor and payroll systems software delivery life cycle including planning, design, implementation, and support. The Oracle Time & Labor (OTL) and Payroll Application Support Senior Manager will also be responsible for identifying, scoping, and implementing quality end-to-end solutions, projects, and enhancements to meet AECOM’s technology needs in support of the company’s strategic goals as pertaining to time and labor and payroll systems and interfaces. This position will offer flexibility for hybrid work schedules to include both in-office and remote work, to be based from either Dallas or Houston, TX. Responsibilities will include: Support and develop a team of direct reports, carrying out all line management duties for these colleagues Manage the IT support ticketing system including incidents, requests for service, and enhancements, manage the team of outsourced delivery partners and internal teams to respond and resolve Manage the change management / change control process for your team Assess overall system behavior and identify positive/negative trends and repeating issues, evaluate and implement solutions Ensure applications configuration/ development and support is aligned with AECOM IT processes, standards, and strategy Adhere to security requirements and processes to maintain highest level of protection for source code, interfaces, passwords, databases, etc. Develop and regularly perform system change audits and validation and follow up with appropriate teams for correction Fulfil ad-hoc application reporting requests or requests for information related to access, or issue resolution Lead regular stakeholder updates including incident/ request/enhancements calls Manage and develop partnerships and relationships with key internal customers and with the wider IT organization Ensure customer service excellence in collaborating and partnering with diverse business stakeholders across our global organization to analyze and solve complex business problems and documenting business requirements Develop a detailed understanding of the business, and all processes that affect our internal customers and stakeholders