Associate Manager, Database Service Delivery Engineer

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Associate Manager, Database Service Delivery Engineer

3195

Remote

Altria Client Services

Virginia

Are you energized by ensuring critical database services remain secure, compliant, highly available, and continuously improving while coordinating across technical teams, external vendors, and business partners? If so, we invite you to bring your expertise to a role. You will contribute to efforts to drive operational excellence, governance, and improvement of service delivery across enterprise database environments. We are seeking a  Database Service Delivery Engineer  in  Richmond, VA , but will consider a remote working arrangement for the right candidate.   In this exciting role, you will support the delivery, governance, and continuous improvement of database services across the organization. Working closely with engineering teams, managed service providers, project teams, and key business partners, you will help ensure services are delivered in alignment with operational criteria, information security mandates, regulatory obligations, and service level commitments. This role combines service management, operational oversight, reporting, vendor coordination, and technical governance to support a reliable and efficient database services portfolio.   What you will be doing:

Supervising database service health, availability, capacity, performance, incidents, problems, changes, service requests, and restoration activities to support operational excellence. Coordinating issue resolution and customer concern activities across technical support teams, engineering resources, managed service providers, and business partners. Assisting with compliance, audit, and risk management activities including SOX controls, access reviews,