Head of Product

Job Title: Head of Product Job Description About Concentrix Concentrix is a global technology and services leader that powers the world's best brands, today and into the future. We work with more than 2,000 clients, including over 155 of the Fortune Global 500, designing and delivering customer and employee experiences at scale across every major industry and geography. Our business is built on solving hard, real-world problems for large enterprises. Increasingly, that means building AI-powered products that change how customer experience is delivered — not slideware, but software running in production against demanding client commitments. About iX Suite iX Suite is Concentrix's family of AI-powered products for customer experience. It spans three product lines: agent-assist software that makes human agents faster and better, customer-facing AI automation that resolves issues end to end, and an intelligence and memory layer that makes both smarter over time. iX Suite is strategically central to Concentrix. It is how we protect and grow our core business as AI reshapes the industry. This is a mandate with real weight behind it, real budget, and direct visibility to the executive team — not a side experiment.

We are hiring a Head of Product to own product strategy, roadmap, and execution across all three iX Suite product lines. You will report directly to the Group Vice President of the Global Product Organization and sit as a peer to the leaders of Engineering, Commercial, and Delivery. You will own the decisions that matter most: what we build, what we buy or partner for, and whether a product is ready to launch and stand behind. You will build a single, coherent product roadmap and a product story that both business leaders and technical architects can read and trust. This is a build-inside-a-large-enterprise role. You will ship great product by partnering closely with engineering rather than commanding it, by designing commercial models that fit a services-led business, and by creating demand and clarity in an environment that does not run on classic product-led-growth mechanics. If you are energized by shipping real product under real constraints, this is a role with genuine scope and impact. If you need full org-chart authority over engineering to feel effective, this is not the right fit — and we would rather be honest about that up front.

Product strategy and roadmap across three product lines, unified into one coherent plan and narrative. The build-versus-partner-versus-consulting decision for new products and features. Launch-readiness decisions: owning the criteria, the checklist, and the accountability for whether a product ships. Creating a great culture of product management across a team of 20+ product managers. Post-launch product performance review and the fast-follow feature decisions that come out of it. A single source of truth for product materials, built and maintained jointly with the Commercial leader. Market intelligence, competitive landscape, and product-level enablement. Joint responsibility for pricing and packaging, in partnership with Commercial. What You Bring Required Experience Ten or more years in product management, with at least three to five years leading product in a senior or head-of-product capacity. A track record of shipping software products inside a large, complex, matrixed organization — where you delivered by influencing teams you did not directly control, not by relying on reporting lines. Experience owning a product roadmap end to end, including hard prioritization and cut decisions under fixed external commitments. Demonstrated ability to translate business complexity into a clear product strategy that both non-technical executives and technical leaders can act on. Experience partnering deeply with engineering as an equal, and with commercial and delivery functions, to get product into production. Strongly Preferred Product leadership in an