Lean Business Partner (Staff Customer Experience)

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview We have an immediate opportunity for  LEAN Business Partner  in  Bangalore, India.  You will join the Operational Excellence team, which leads the way in establishing a culture and mindset of process excellence. You will also be responsible for implementing process re-engineering and optimization initiatives using Operational Excellence methodologies, concepts, and principles. In this role, you will collaborate with Intuit internal stakeholders to strategize, create, and execute the complete Operational Excellence methodology, along with change management and optimization initiatives for essential global processes across Intuit Customer Success Operations. Your responsibilities will include implementing the Intuit Lean Management System standard practices, simplifying processes, conducting daily improvements,  workshops  (VSM & Kaizen), and overseeing end-to-end process optimization projects. Responsibilities Lead Complex Structured Problem Solving, implement standards, streamline flows, and implement Rapid Improvement Events for Intuit value streams Facilitate Value Stream Mapping workshops, documenting outcomes to facilitate process improvement initiatives Deliver more complex re-engineering & simplification/standardization/optimization of identified global cross-functional processes Participate in the development of Continuous Improvement Transformation Community & Culture through active involvement in a variety of workshops, forums & training sessions related to LEAN & other Process Excellence concepts & practices Qualifications Certified Lean Six Sigma Green (LSSGB) or Black Belt (LSSBB) from a reputed company Bachelor’s degree in Engineering / Business Operations / Finance / Management or equivalent experience Extensive track record implementing Lean Management Systems (Daily Management, Problem Solving, Coaching, Gemba practice, Standard Work, Leader Standard Work)  Strong experience with Suppliers / Partners development global programs. The breadth of knowledge of complex Lean and Six Sigma tools, methodology & statistical analysis Knowledge & understanding of the high technology/software industry business models & core processes Ideally a Change Management certified professional – Prosci - ADKAR, Kotter, etc. The experience you need to excel in the role: 7 to 10 years of professional experience driving large, cross-functional LEAN & continuous improvement