Regional Product Support Engineer - UK

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Regional Product Support Engineer - UK Minimum of 2 days per week onsite in Cambridge, UK Closing Date: Tuesday 11th August 2026 As a Regional Product Support (RPS) Engineer here at Illumina in the UK, you will deliver advanced technical expertise to support our field service teams and technical support specialists across the wider EMEALA region. You will troubleshoot, diagnose, and resolve complex issues across sophisticated electro‑mechanical instruments, software, and networked systems, stepping in when first‑line support requires deeper technical investigation. In this highly collaborative role, you will partner closely with global teams including Manufacturing, Quality, and Global Product Support to drive timely resolution and enhance product performance. You may also participate in customer installations, training, and specialist support activities for highly technical platforms. This role directly contributes to our commitment to Make Customers Heroes by ensuring the exceptional reliability and performance of our technologies. Illumina's employee benefits are industry‑leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more! Why You: You will have a background in Electronic, Embedded Systems, Computer, or Mechatronic Engineering and bring considerable experience working with advanced instrumentation or complex electro-mechanical systems. You are naturally curious, enjoy investigating difficult technical issues, and take pride in diagnosing, troubleshooting, and repairing systems where the root cause is not immediately obvious. You will have the communication skills to advise, influence, and guide frontline teams, adapting your style to suit varied audiences, from engineers to regional stakeholders. You are someone who takes ownership, acts with integrity, and thrives in environments where you can innovate with purpose. Experience leading technical workshops, mentoring engineers, or serving as a subject matter expert would be highly advantageous. A Bachelor’s, Master’s, or equivalent experience in a related Engineering field is required. Scope of Responsibilities: Own and drive technical elevations to timely effective resolution, working closely with frontline support and with global teams, e.g. Manufacturing, Quality, Global Product Support. Expected to develop deep technical expertise across a range of product lines and to become a recognized expert across the region. Ways to demonstrate expertise would be by running SME groups, designing and delivering technical workshops, etc. Troubleshoot and diagnose Linux-based systems using command-line tools, investigating issues spanning software applications, operating systems, networking, firmware, and instrument hardware. Will be expected to actively participate in & influence projects that will affect EMEALA, e.g. new product rollouts or process changes. As a secondary responsibility, may be required to become a certified Engineering trainer for select platforms and to deliver courses across the region. Applies advanced wide-ranging experience and professional knowledge to provide solutions in creative and effective ways. Directs the application