Creator Success Specialist, Speakeasy

OVERVIEW OF THE COMPANY Fox Corporation Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

We’re building a next-generation podcast hosting, distribution, and monetization platform that brings audio, video, subscriptions, and AI-driven tools into a single ecosystem. Our goal is to give creators and publishers better insights, greater control over monetization, and seamless distribution across formats.

We’re looking for a Creator Success Specialist, Speakeasy to lead the onboarding and migration experience for enterprise creators, publishers, and network partners. This person will own the process of moving new customers onto the platform, from initial planning and technical setup through launch, training, and post-migration support. You will coordinate closely with creators and their teams to understand their existing publishing workflows, develop clear migration plans, manage key milestones, and ensure that each transition is accurate, organized, and seamless. You will also serve as a front-line platform expert, helping customers troubleshoot issues, optimize their workflows, and get the most out of our tools. A critical part of the role will be building scalable customer education resources, including FAQs, migration guides, onboarding materials, help-center articles, and other customer-facing documentation. This is not a call-center role. It is a hands-on, highly organized position for someone who understands how creators produce, publish, distribute, and monetize content. At this stage of the platform, you will play a meaningful role in defining the customer experience, improving internal processes, and informing product development. A SNAPSHOT OF YOUR RESPONSIBILITIES Own onboarding and platform migrations for enterprise creators, publishers, and network partners. Develop and manage detailed migration plans, timelines, requirements, and launch checklists. Coordinate with customers and internal teams to migrate RSS feeds, content libraries, distribution settings, analytics, monetization configurations, and related platform data. Guide customers through account setup, platform configuration, training, testing, launch, and post-migration support. Serve as a primary point of contact throughout the onboarding and migration process, providing clear and proactive communication to customers and internal stakeholders. Identify potential migration risks, dependencies, and technical issues and work cross-functionally to resolve them before launch. Serve as a front-line resource for ongoing publisher support through email, chat, and occasional calls. Troubleshoot technical issues across hosting, publishing, distribution, analytics, and monetization tools. Reproduce bugs, document issues clearly, and work closely with Product and Engineering to drive resolution. Develop, organize, and maintain customer-facing documentation, including FAQs, onboarding guides, migration instructions, troubleshooting resources, and platform best practices. Maintain internal documentation, support procedures, and standardized onboarding playbooks. Educate customers on platform features, analytics, monetization capabilities, and recommended workflows. Identify patterns in customer questions and support issues and proactively recommend improvements to the product, documentation, and onboarding experience. Act as the voice of the customer internally, ensuring that customer needs and feedback are reflected in product and operational decisions.

2–5 years of experience in customer onboarding, customer support, implementation, operations,