Operations Manager I, Distribution

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Supply Chain Deliver Job Sub Function: Warehouse & Distribution Job Category: People Leader All Job Posting Locations: Jacksonville, Florida, United States of America Job Description: Johnson & Johnson is recruiting for a Operations Manager I, Distribution ; to join our Vision Care team i n Jacksonville, FL. About Vision Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Purpose: The Operations Manager I, Distribution oversees daily performance of the third party logistics provider and ensures operational execution meets company expectations. This role manages productivity, service, inventory accuracy, inventory allocation, cost, and overall distribution performance within the 3PL. The Senior Group Leader serves as the primary operational contact for the 3PL and drives accountability, continuous improvement, and a strong partnership framework. Key Responsibilities: • Provide daily oversight of 3PL operations including receiving, picking, packing, shipping, replenishment, and inventory control • Manage the 3PL relationship with clear expectations for productivity, service, accuracy, and cost performance • Monitor daily workflow, labor planning, order volume, and staffing to ensure timely and efficient execution • Lead daily and weekly operating reviews with the 3PL to address performance gaps and improvement opportunities • Monitor KPIs including throughput, on time service, inventory accuracy, quality, and cost per unit • Partner with the 3PL to implement process improvements, standard operating procedures, and corrective actions • Support layout changes, equipment needs, process redesigns, and throughput-improvement initiatives within the 3PL facility • Ensure adherence to company safety requirements, operational standards, and compliance expectations • Partner with inventory control, quality, transportation, and supply chain teams to resolve accuracy or service issues • Drive accountability and continuous improvement through root cause analysis and structured problem solving • Support business growth initiatives including network changes, system enhancements, and new capabilities • Provide clear documentation of 3PL performance, reporting, and contract compliance Qualifications: • Bachelor’s degree in Operations, Supply Chain, Business, or related field (or equivalent experience) • Five or more years of experience in distribution center