Director, Customer Supply Chain – East Region

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. As Customer Supply Chain Director, you will be the strategic bridge between our business and our customers, driving collaboration, elevating service performance, building partnerships, and define the strategy that fuels long-term growth. Key Focus Areas:  Strategic Leadership, KPI Performance (CFR and On-Time), Customer Collaboration, Cross-functional Influence, Team Development How you will contribute You will: Lead and direct all aspects of Customer Supply Chain activities for assigned customers, including creating an aligned strategy with Sales leadership and ensuring execution processes are established to deliver consistent, reliable service throughout the supply chain Own key strategic initiatives including Efficiency Bracket Pricing, Customer Backhaul, VMI, On-Shelf Availability, Efficiency Programs, and Fines & Deductions management Serve as the primary point of contact for daily interaction and communication with Sales Executives, Customer Executives, Supply Chain Leadership, and all functions that impact service delivery Ensure implementation of the operational components of customer strategies, driving clear communication on issues, recovery plans, and long-term opportunities Engage Senior (VP-level) internal and customer stakeholders to drive long-term strategic partnerships Develop, sponsor, and implement service improvement initiatives with customers, including joint value creation programs identified through collaborative planning Act as the voice of the customer in all supply chain decisions, ensuring customer needs are represented across internal functions Develop and sponsor projects to deliver revenue and P&L targets, applying end-to-end thinking across customer programs, fines, and productivity initiatives Drive effective cross-functional communication among stakeholders including Sales, Logistics Operations, Demand Planning, Product Supply, and external partners Achieve KPI targets including customer service levels, invoice accuracy, overdues, and deductions through effective process design and execution Build and lead a high-performing team by developing, coaching, delegating, and creating growth opportunities that advance both individual careers and the business agenda Focus on account- and channel-specific initiatives in efficient replenishment and on-shelf availability What you will bring: Strategic Agility : Anticipates future trends and translates them into actionable supply chain strategies that create competitive advantage Customer Focus : Builds deep customer relationships and consistently advocates for the customer's perspective in internal decision-making Business Acumen : Understands the financial and commercial drivers of the business and connects supply chain performance to P&L outcomes Building Effective Teams : Brings an HPO mindset to team leadership, setting clear expectations, driving accountability, and creating an inclusive environment where team members are empowered to grow, collaborate, and consistently deliver results. Interpersonal Skills Exceptional communication, interpersonal, and stakeholder management skills Ability to influence and negotiate at senior levels, both internally and externally Strong commercial acumen with a customer-first mindset Technical Skills Proficiency in SAP and related supply chain information systems Strong analytical skills with the ability to translate data into actionable insights Experience with process design and standard operating procedures (SOPs) Job specific requirements: 10+ years of progressive experience in Customer Supply Chain, CS&L, or a related supply chain function 5+ years of experience managing and developing teams, including direct reports at the manager level Demonstrated experience working with large retail customers (e.g., mass, grocery, club, or drug channel) in a customer-facing