Principal Basis Expert (f/m/d) Sovereign Cloud Delivery

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.    What you'll build As a key pillar of Global Sovereign Cloud Delivery & Operations, SAP Cloud Application Services (CAS) offers our customers a seamless and unified SAP application support offering. We are looking for a Principal Basis Expert (m/f/d) to actively shape the development and management of our path toward a unified and competitive business unit in the regulated industry, with a focus on cloud application management services. In this position, you will report to the Head of Global Cloud Application Services and act as an expert for the technical operation of cloud systems and applications within the global CAS unit for sovereign cloud solutions. You will ensure the smooth delivery of cloud application services for private and public cloud environments. Your key responsibilities include enabling and mentoring internal and external delivery teams (including quality assurance and continuous learning), leading the maintenance of complex SAP landscapes through technical expertise and support, troubleshooting and handling customer inquiries, and serving as a trusted liaison between CAS and the SAP solution and product areas. You will also provide practical support for customer inquiries and incidents. Ideally, you possess relevant technical expertise gained through successful customer implementation projects and/or extensive experience in operational support. You are proactive, work independently in a dynamic environment, and are willing to lead or contribute to working groups and internal initiatives. Furthermore, you will support team members in establishing a sustainable, customer-centric market presence for SAP Cloud Application Services. Key performance indicators include increasing CAS usage, meeting commercial targets, improving customer satisfaction and retention, and achieving revenue and margin goals. This position requires flexibility regarding shift work or working outside of regular business hours to provide support for incidents, upgrades/patching, deployments, and other support activities as needed. What you bring

10+ years of experience in SAP technical administration with SAP Basis knowledge, as well as knowledge and experience in setting up, administering, and operating SAP solutions. Experience supporting presales, solution proposals, and proposal management with account teams. You will act as a trusted advisor to Sovereign Cloud customers, assume full responsibility for the SAP technical solution, and seek opportunities to reduce total cost of ownership (TCO) and optimize ROI. You possess in-depth industry knowledge in the areas of SaaS, PaaS, and IaaS, including a deep understanding of the SAP cloud portfolio and offerings, as well as market knowledge and competition analysis Fluency in German and English, both written and spoken are a must.  Commitment to maintaining daily office presence for efficient team collaboration as well as willingness to work shifts in dedicsated SAP support facilities. Available office locations are Berlin ot St. Leon Rot .

Technical Requirements

Solid experience in the implementation, upgrade, and support of business-critical SAP applications (e.g., SAP S/4HANA, PO, Solution Manager, BW, Web Dispatcher, Cloud Connector, HANA DB, ECC, GRC, IDM, Fiori, BOBJ, DS, etc.) Extensive experience in performing SAP Basis tasks, particularly certificate management and trust configuration, system updates, performance tuning, Solution Manager configuration,