IT Systems Engineer II

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.   IT SYSTEMS ENGINEER II JOB DESCRIPTION – APPSTERS Location: Remote World Fuel is a global energy management and solutions provider delivering fuel, logistics, and sustainability services across aviation, marine, and land transportation markets. With revenues in excess of $42 billion, a presence in more than 200 countries and territories, a global network of over 4,000 professionals, and approximately 17 billion gallons of fuel delivered annually, the company offers customers end‑to‑end solutions including energy procurement, supply fulfilment, logistics coordination, and price risk management. World Fuel is a publicly listed company (NYSE: WKC), headquartered in Miami, Florida and currently part of the Fortune 500 List. About Our Team The low-code squad, known as the “Appsters,” serves as the steward and governance body for our enterprise low-code platforms. We are responsible for maintaining the health, stability, and evolution of platforms such as Microsoft Copilot Studio, Microsoft Power Platform, SharePoint, N8N, Quickbase, and ABBYY. Our team manages environments, upgrades, standards, and documentation, while providing guidance and support to ensure consistent and scalable adoption. We are dedicated to enabling innovation and operational efficiency through strong governance, best practices, and continuous improvement Why Join the Appsters? Be part of a high-impact platform engineering team driving enterprise automation Work with cutting-edge technologies across low-code, automation, and AI Influence governance and standards at a global scale Opportunity to grow into platform leadership, architecture, or AI-driven solution design Key Responsibilities : Configure platform components including permissions, environments, data sources, connectors, service accounts, and solution assets based on team standards. Contribute to reusable templates, patterns, documentation, and automation practices that improve delivery consistency. Apply Appsters governance practices for access, ownership, environments, naming, documentation, change control, data handling, and lifecycle management. Support platforms governance activities such as environment strategy, DLP awareness, connector review, solution packaging, pipeline usage, default environment cleanup, and orphaned asset remediation, site or app ownership, permission hygiene, service account usage. Help maintain visibility into platform health, adoption, incidents, support trends, and operational risks. Troubleshoot application, workflow, integration, permission, data, and configuration issues across supported platforms. Perform root cause analysis and recommend sustainable fixes that reduce repeat incidents Support controlled production changes, environment validation, access updates, and hypercare activities. Create and maintain runbooks and troubleshooting guides so recurring issues can be resolved consistently. Work with cross-functional teams to define, design, build, test, and ship new features and platform improvements. Participate in Agile ceremonies such as backlog refinement, sprint planning, daily standups, demos, and retrospectives. Communicate progress, risks, blockers, and decisions clearly to team members and stakeholders. Create high-quality Confluence documentation for technical and semi-technical audiences, including setup guides, architecture notes, standards, runbooks, and support procedures. Stay current with relevant platform capabilities, governance changes, industry trends, and