Sr. Program Manager, Tech - Workday Workforce Management - Seattle, WA (Hybrid)

Nordstrom has an exciting opportunity on   the   HR Operations   & Analytics   Program Management   team for a Senior Program Manager, Tech  to drive initiatives that deliver significant value to Nordstrom and our   e mployees.  The   role   reports to the   Sr Manager, Program Mgmt for Tech HR Ops & Analytics .   Our team   is responsible for   delivering on the Nordstrom vision to be as renowned for our   employee   experience as we are for our customer experience .     As a Sr. Program Mgr, Tech, you will work closely with   cross-functional   teams to develop, design, build, and launch technology solutions in support of this vision ,   specifically by supporting   workforce management   systems   and   driving   enabl ement   of AI technologies across HR.        A day in the life…     Consult internal partners on effective   utilization   of technology to support their processes   Support Workforce Management teams by enabling and   optimizing   Workday Scheduling and Labor Optimization tools   Partner with   non-technical and technical stakeholders   to support initiatives connected to artificial intelligence, including evaluating AI-driven tools and enabling responsible adoption across HR functions   Hold HR and Technology stakeholders accountable to design principles    Collaborate with technology teams and business leaders to enable core capabilities and deliver business value    Present demos, status   updates   and risk/mitigation strategies and communicate down the pyramid through VP level   Support key stakeholders through combined status updates of cross-organization programs/projects to drive process improvements and decision making   Manage stakeholder expectations while supporting governance and service delivery model   Define and evaluate tool needs with HR and non-HR groups to ensure efficiency in processes and data integrity across all systems   Own project intake & prioritization and roadmap execution for HR technology and analytics related initiatives   Own process design for system-related processes and ensure actionable & clear system requirements are gathered, user acceptance testing plans are developed, and successful roll outs of initiatives occur   Prioritize feature opportunities and develop backlog, supporting   the   roadmap    Deliver high-impact and complex programs by driving the intake of requests, defining, and analyzing requirements, and executing integrated plans across multiple teams     Engage with vendors to influence SaaS product   roadmap    Benchmark with industry peers    Utilize research and usability sessions to   validate   feature design    Drive technical and non-technical root cause analysis for underperforming business KPIs   Manage special projects and perform other related duties as assigned                You own this if you have…    5 + years of   successful   program , project, or product   management   experience   with   demonstrated   successful  d elivery   of   SaaS solutions   4+ years of HRIS and/or Workforce Scheduling & Labor Optimization tool experience in a large corporate environment   3+ years of configuration-level Workday experience (HCM   &   Scheduling )   preferred   Experience managing stakeholder relationships   Understanding of AI technologies and their application within HR, including evaluating and enabling responsible use of AI-driven tools and platforms   A proven   track record   of consistent and measurable delivery of large cross-functional and high-profile initiatives    Strong technical knowledge with experience managing technical initiatives that span several teams and functional areas   Familiarity with agile development frameworks and tools (e.g., Jira )   Possess   a strong   level of   knowledge of technology (e.g., Cloud, APIs, services, Windows stack, database technologies,