Director, Customer Success Workplace Management Technology

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    About JLL JLL (Jones Lang LaSalle) is a leading professional services firm specializing in real estate and investment management. With operations in over 80 countries and revenues exceeding $20 billion, JLL combines global scale with deep local expertise to shape the future of real estate for a better world.   Workplace Management Technologies (WPMT) is JLL’s portfolio of enterprise software applications that power the Workplace Management Organization — delivering technology solutions for occupiers, facilities managers, and service providers at scale. About Corrigo Enterprise Corrigo Enterprise is JLL’s flagship cloud-based Computerized Maintenance Management System (CMMS) — and the operational backbone for facilities management at scale. Deployed across 1.1 million facilities in over 140 countries, Corrigo Enterprise processes 18.5 million work orders annually, representing more than $8 billion in transactional spend. Users span retail, healthcare, corporate real estate, hospitality, industrial, and public sector portfolios, it is widely recognized as the world’s most powerful and proven CMMS platform.   Corrigo Enterprise serves facility managers and enterprise occupiers — the demand side of the facilities ecosystem. Core capabilities include:   Work Order Management: Automated creation, assignment, escalation, and SLA enforcement — saving an estimated 2.5 hours per work order through intelligent automation. Asset Management: Full lifecycle tracking with repair vs. replace intelligence, warranty management, and predictive maintenance powered by Corrigo Asset Insights. Vendor & Provider Management: Coordination of 35,000+ credentialed service professionals across 130+ trades, with performance tracking and accountability tools. Data & Analytics: Real-time dashboards and predictive analytics that surface cost savings, operational patterns, and risk signals across the entire facilities portfolio. AI & Emerging Technology: An active and expanding frontier — with JLL’s broader AI strategy (including JLL Falcon and JLL GPT) creating clear runway for embedding generative AI, autonomous agents, and predictive intelligence directly into Corrigo Enterprise workflows.    Role overview The Director, Customer Success Workplace Management Technologyis a senior individual contributor responsible for the end-to-end success of JLLT’s largest and most operationally complex client relationship: JLL WPM (Workplace Management), which manages the Corrigo platform across IFM operations for its global client base.   This role owns the relationship across three regions (Americas, APAC, EMEA), serves as the internal advocate for WPM’s priority and value, and drives alignment between WPM’s IFM operations and JLLT’s product, engineering, and support teams.   Essential functions Relationship management Serve as the primary trusted advisor and Center of Excellence lead across all three WPM regions Manage stakeholder expectations and personalities across a complex, multi-tiered client org spanning IFM leadership, technology, and operations Maintain deep fluency in WPM’s contract structures, variances, and downstream WD client billing models Conduct regular Strategic Business Reviews to validate platform health, adoption, and ROI realization Engage regularly with Director, VP, and C-suite stakeholders across WPM and its WD client base Build