Strategic Operations Analyst

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

The Strategic Operations team serves as the internal operating system for Zipline's global operations organization. We partner across Maintenance, Fulfillment, Flight Test, Manufacturing, Supply Chain, and Commercial Operations to solve complex operational problems, build scalable systems, and enable data-driven decision making.

As a Strategic Operations Analyst, you'll work on some of the highest-priority operational challenges at Zipline. One week you may be building executive metrics that shape fleet strategy; the next you could be standing in a maintenance hub conducting time studies, designing a new operational process, or building an internal software tool that saves hundreds of hours across the organization.

This is not a traditional analytics role. Success requires curiosity, technical depth, and the ability to move seamlessly between data analysis, software development, process design, and operational execution.

You'll own ambiguous problems from end to end—understanding how work happens today, identifying opportunities for improvement, building solutions, and measuring their impact.

• Partner directly with leaders across Strategic Operations, Maintenance, Fulfillment, Flight Test, Manufacturing, Supply Chain, and Commercial Operations to solve high-impact operational challenges.

• Build analytical models and metrics that provide visibility into fleet health, operational performance, cost, quality, and reliability.

• Design scalable operating mechanisms including processes, workflows, documentation, and decision frameworks.

• Develop internal software tools, dashboards, and automations that eliminate manual work and improve operational efficiency.

• Design new methods for collecting operational data where none exists, including field observations, time studies, surveys, and instrumentation.

• Investigate complex operational problems by combining quantitative analysis with direct observation in production and commercial environments.

• Lead cross-functional projects