Manager, GCC Intake, Transition & Organizational Change Management

Why Hershey: At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day. Job Overview

Career Level : S50     The GCC Manager – Intake, Transition & Organizational Change Management (OCM) is responsible for leading the end-to-end lifecycle of new capability onboarding into the Global Capability Center (GCC). This role oversees demand intake, business case development, transition execution, stakeholder alignment, organizational readiness, and change adoption to ensure seamless migration of processes, services, and teams into the GCC.

The role serves as the primary liaison between business functions, retained organizations, GCC operations, HR, IT, and external partners to drive successful transitions while minimizing operational risk and maximizing business value. The position is accountable for ensuring that people, process, technology, and governance components are effectively integrated and that organizational changes are adopted and sustained.    Accountabilities

1. Intake & Demand Management

Lead the intake and evaluation process for new capabilities, services, and functions proposed for GCC delivery.  Partner with business leaders to assess operational, financial, and strategic opportunities.  Support development of business cases in partnership with Finance organization, including cost-benefit analysis, ROI projections, productivity opportunities, and transition investment requirements.  Facilitate prioritization decisions based on business value, capacity, risk, and strategic alignment.  Govern the intake pipeline and maintain visibility of future transition opportunities.  Present recommendations and proposals to executive leadership and governance committees.

2. Transition Management

Lead end-to-end transition programs from planning through stabilization and hypercare.  Develop and manage detailed transition plans, milestones, resource requirements, and dependency tracking.  Coordinate knowledge transfer activities, process documentation, SOP development, competency testing, and operating model design.  Establish transition governance, RAID management, readiness assessments, and stage-gate reviews.  Partner with business, IT, HR, Legal, Compliance, and external service providers to ensure successful execution.  Drive service readiness and operational acceptance prior to go-live: ensure the GCC environment is ready for "Day 1" (IT access, seating, security protocols, and cultural onboarding).  Monitor transition KPIs and ensure achievement of project objectives, timelines, and quality standards.

3. Organizational Change Management (OCM)

Develop and execute comprehensive change management strategies supporting GCC transformation initiatives.  Conduct stakeholder impact assessments and readiness evaluations.  Design and implement communication, engagement, training, and adoption plans.  Establish change champion networks and leadership engagement programs.  Manage organizational resistance and facilitate change adoption across impacted functions.  Support the evolution of retained organizations toward governance, oversight, and value-added responsibilities.  Measure adoption, organizational readiness, and business outcomes post-transition.