Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Verifies and authorizes patient insurance coverage and eligibility. Updates demographics and other patient information including necessary consents and other documents Maintains collection records and makes daily cash deposits as assigned Schedules patients accurately, according to department protocols and provider preference Completes patient check-out, coordinates scheduling, and other services as directed. Manages and updates the department appointment report Provides education, estimate preparation, and other pre-appointment instruction as needed Receives and addresses patient-care-related telephone calls. Provides routine information on procedures and standard policies, and refers matters to the appropriate person within the department/site Resolves patient's questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc. Accurately and appropriately documents information in the electronic medical record system Receives and processes incoming and outgoing insurance referral requests based on department protocol. Collaborates with staff, patients, and providers as needed to complete requests. Completes follow-up and documentation as needed Obtains prior authorizations for various orders (such as sleep studies, cardiac imaging, outside imaging) according to established procedures Performs appropriate action regarding, No Show, Cancellations, Recall, Waitlist and Reschedule lists, per established guidelines. Follows up with the patient, provider, etc. as needed Processes personal in-basket and department pool encounter in Epic in a timely and appropriate manner In conjunction with department leadership and training acts as an educator to new PSS staff Processes department and provider mail and faxes in a timely and appropriate manner Performs chart review in order to satisfy patient requests for form completion, resolve patient complaints or inquiries, or coordinate care related to appointment scheduling Able to identify when patient-related issues need urgent attention and escalate to nursing or provider and/or leadership as needed Complies with health and safety requirements and with regulatory agencies such as DPH, etc. Complies with established departmental policies, procedures, and objectives Participates in learning opportunities provided through the learning management system Participates in departmental meetings and huddles as directed by department leadership Regular, reliable, and predictable attendance is required Performs other similar and related duties as required or directed You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

1+ years of customer service experience Ability to think critically and exercise sound judgment and manage multiple priorities and deadlines Excellent communication, customer service, interpersonal and organizational skills Preferred Qualifications: 1+ years of experience working in a medical office Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits