Senior Implementation Coordinator

About Our Company We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

The Implementation Coordinator supports the successful delivery of strategic initiatives and pilot programs by coordinating project activities, managing communications, collecting and synthesizing stakeholder feedback, maintaining project documentation and reporting, and providing data-driven insights to support informed decision-making and continuous improvement. The role serves as a central point of coordination across project teams, business partners, and stakeholders to ensure initiatives are executed efficiently and key outcomes are monitored and communicated effectively. The Implementation Coordinator partners with program and implementation teams to execute pilot programs and key business initiatives. Responsibilities include coordinating meetings and communications, managing project mailboxes and participant lists, creating and administering surveys, tracking engagement and feedback, analyzing data to identify trends and themes, developing reports and presentations, and maintaining project documentation. The role gathers insights from multiple feedback channels and translates findings into actionable recommendations that support project decisions, stakeholder engagement, and successful implementation of firm-wide initiatives.

Coordinate and support pilot programs and strategic initiatives from planning through execution. Collect, organize, and analyze feedback from surveys, meetings, mailboxes, and other touchpoints. Identify recurring themes, trends, risks, and opportunities and communicate findings to project teams. Develop and maintain project trackers, participant lists, dashboards, reports, and presentations. Support data analysis, reporting, and the creation of actionable insights for leadership decision-making. Schedule and coordinate meetings, webinars, surveys, and stakeholder communications. Monitor project progress, participation, and engagement metrics. Maintain project documentation, governance materials, and process guides.

3-5 years relevant work experience. Experience with project analysis and/or project management. Detailed, timely, accurate; proven tracking and analysis ability. Experienced in identifying and raising issues, avoiding bottlenecks, and providing support to keep projects on track. Strong written and verbal communication skills.

Bachelors degree or equivalent. Strong proficiency with Microsoft Excel (Pivot tables, V lookup, etc.) Confidence in leveraging AI capabilities such as Copilot to enhance meeting facilitation, thought partner, etc. High interest and aptitude for moving into larger, more advanced project roles. Financial Services experience. In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different