Customer Service Representative

{ "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressCountry" : "United States of America", "addressLocality" : "US - Billerica, MA" } }, "hiringOrganization" : { "name" : "Teledyne FLIR Defense, LLC", "@type" : "Organization", "sameAs" : "" }, "identifier" : { "name" : "Customer Service Representative", "@type" : "PropertyValue", "value" : "REQ35232" }, "datePosted" : "2026-07-21", "employmentType" : "FULL_TIME", "title" : "Customer Service Representative", "description" : "Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description Customer Service Representative - Mission Support & Service Operations At Teledyne FLIR Defense, our technologies help support critical missions for defense, public safety, and emergency response teams around the world. As a Customer Service Representative, you'll play an important role in ensuring customers receive timely support, parts, and service while helping the team maintain efficient operations. If you enjoy solving problems, coordinating across multiple teams, and delivering excellent customer experiences in a fast-paced environment, this is an opportunity to make a meaningful impact while supporting products that serve vital missions. What you'll do Serve as a primary point of contact for customer inquiries by phone and email Prepare spare parts quotations and process customer requests efficiently Process purchase orders, contracts, and payments while ensuring compliance requirements are met Generate shipping documentation and support order fulfilment activities Coordinate closely with technicians, peers, and internal departments Manage customer data and documentation for international return requests Screen customers, systems, and transactions in accordance with trade regulations Help reduce spare parts backlog and maintain service workflow efficiency Process government receipts and shipments through PIEE Maintain reports and support additional service-related activities as needed What you need Required: Strong communication, organization, and time management skills Required: Ability to prioritize multiple tasks in a fast-paced environment Required: Collaborative mindset with strong attention to detail Required: Proficiency with Microsoft Office applications Required: Comfortable lifting 20-30 lbs Advantage: Experience in customer service or service operations Advantage: Experience with Oracle, SAP, or other ERP systems Required: High school diploma or equivalent What we offer Opportunity to support mission-critical technologies Collaborative and customer-focused team environment Exposure to global service and operational processes Cross-functional collaboration across multiple departments Technical and professional development opportunities Stability of a global technology organization What happens next Applications are reviewed by the recruiting team, followed by a recruiter conversation and interviews with the hiring team. Timelines may vary. Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee, or be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce. Salary Range: $44,500.00-$59,300.000 The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as