Associate Enrollment and Eligibility Representative

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime. We offer 2 weeks of paid training. The hours will be an 8-hour shift schedule during our normal business hours of 7:00am - 5:00pm PST. Training will be conducted virtually from your home.

Researching errors by comparing enrollment error reports against system information along with CMS (Center for Medicare and Medicaid Services) records Sending correspondence to members or CMS (Center for Medicare and Medicaid Services) to gather information or provide updates for corrections Reconciling reports Performing basic clerical functions with proficient PC skills Analytical and Researching techniques to trend or quantify projects Initiate and assist with developments/changes to increase or change quality and productivity Preparing, processing, and maintaining new member or group enrollments Responding to member eligibility or group questions & verify enrollment status Working with various types of member correspondence Reconciling eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changes Inventory control of member and group transactions Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties 1+ years of customer service experience Consistent and reliable employment history Computer skills, including working knowledge of Microsoft Windows and mouse and keyboarding skills Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime.

Healthcare experience Telecommuting Requirements: Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Physical and Work Environment: Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity *All employees working