Field Service Engineer I- Nashville, TN

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

About Abbott   Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.   We’re   always looking towards the future,   anticipating   changes in medical science and technology.   Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems are often the first step in patient care decision-making for hundreds of health conditions, from heart attacks to blood disorders to infectious diseases and cancers.     Working at Abbott   At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life.   You’ll   also have access to:   Career development with an international company where you can grow the career you dream of.   Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.   An excellent retirement savings plan with high employer contribution   Tuition reimbursement, the   Freedom 2 Save   student debt   program   and   FreeU   education benefit - an affordable and convenient path to getting a bachelor’s degree.   A company recognized as   a great place   to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.   A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

This position is remote .   Territory:  Nashville, TN Must have a Valid Driver’s License.   Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions including installation, corrective, pre- emptive,   and proactive maintenance. Go   above and beyond   to respond to customer needs by partnering with   sales,   marketing, and other functional areas while adhering to current compliance guidelines.       What   You’ll   Work On   Represent Abbott Diagnostic Division to its customers:   Responsible for providing on-site support to ADD customers   Support field personnel and District business   objectives   and goals   Provide direction and develop mentoring skills to mentor other FSRs   Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database   Understand and follow Quality System by   accurate   and   timely   documentation of complaint resolution   Understand and practice regulatory and compliance procedures   Maintain   a safe work environment following laboratory safety guidelines   Schedule and complete routine preventive maintenance,   installations,   and other updates provided by Abbott.       Integrate effectively into the service team:   Work effectively within a diverse and dynamic team environment   Support on-call rotation   Time, territory, and inventory management   Standby and after-hours responsibilities   Flexible working hours   Unpredictable Travel   Travel for support of other territories and training   Providing on-site critical account support inside and outside of district boundaries.       Responsible for IRL ownership to achieve organizational goals and customer satisfaction.   Responsible for working cross-functionally to achieve