Expense Processing Specialist II - Business Support Management

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? As an Expense Processing Specialist II within Business Support Management , you will support travel and expense report processing, audits, service ticket inquiries, and other travel-related functions across the Commercial & Investment Bank and Commercial Banking. You will be responsible for reviewing and facilitating expense, sponsorship, and donation-related activities while ensuring adherence to established policies and procedures. The role requires strong research skills and a high degree of fluency in expense management processes and controls. You will collaborate with business partners to independently review transactions and ensure compliance with regulatory and procedural requirements. Success in this role requires sound judgment, attention to detail, and the ability to deliver accurate and timely support in a fast-paced environment.

Processing expenses in Concur in accordance with the firm’s travel and expense policies Linking corporate cards, expense reconciliations Assisting with integration of acquired practices into existing Concur expense processes Work with internal partners and stakeholders to complete expense reports Assisting with answering general end user inquiries Providing exceptional customer service related to inquiries from both internal and external source. Maintaining confidential data, enforce internal controls, and comply with policies and procedures Applying good judgement to escalate issues and research findings to ensure accuracy of work product Assisting in ad hoc projects as needed Producing high quality accurate reporting around required metrics Required qualifications, skills, and capabilities: Bachelor’s degree or equivalent Ability to respond to multiple high-priority requests concurrently and keeping all stakeholders updated of status Commitment to customer service and ability to work in team-oriented environment Strong interpersonal, analytical and prioritization skills Excellent written and verbal communication skills, with a keen attention to detail Highly organized and keeping close track of progress Ability to work cooperatively with others Able to work in a dynamic, fluid, fast-paced environment Ability to be discrete and maintain confidentiality on a wide range of issues Knowledge of MS Outlook, MS Suite (PowerPoint, Excel, Word) Must be willing and able to work night shifts Preferred qualifications, skills, and capabilities: Experience in a travel & expense system (i.e., Concur, CWT, etc.), finance or similar business function is a plus Highly comfortable with learning and adapting to new technologies