Lead Computer Repair Technician - 2nd Shift

The Lead Repair Technician is responsible for performing advanced laptop repair services while mentoring and supporting a team of technicians specializing in laptop repairs. This role provides hands-on technical expertise, fosters a collaborative work environment, and assists in skill development and problem-solving for the laptop repair team. Specific duties and responsibilities may vary based on the day-to-day business needs of CDW. *Please note this is 2nd Shift (M-F 4pm-12:30am PT) What You Will Do: Mentor and support laptop technicians: Provide guidance and coaching to help technicians enhance their skills and ensure adherence to repair standards. Troubleshoot technical issues: Identify, diagnose, and resolve complex laptop hardware issues and assist team members with challenging repairs. Perform laptop repairs: Carry out routine and advanced repairs on various laptop models, ensuring quality and timely service. Develop and implement technical processes and procedures: Contribute to the creation and refinement of processes that improve the efficiency and effectiveness of laptop repair services. Execute technical projects: Execute technical projects by prioritizing tasks, coordinating resources, and managing workloads to ensure projects are completed on time and within budget. Collaborate with cross-functional teams: Work with other groups within CDW to support technical services that align with organizational objectives and operational needs. Oversee day to day production and achievement of key performance indicators (KPIs). Provide repair technicians performance-based feedback. Travel to Conyers(ATL), GA the first week of employment for paid training. What We Expect of You: Experience as a computer repair technician, A+ certified preferred The ability to diagnose and resolve complex hardware component issues Excellent written and verbal communication skills Strong attention to detail Strong analytical and problem-solving skills Effective time management and organizational skills, the ability to prioritize tasks Demonstrated ability to lift up to 50 lbs. Stand, bend, lift, walk and carry products in any combination for up to 8 hours at a time. History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines. Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise form conveyors and forklifts. Pay range: $23/HR – $32/HR depending on experience and skill set. CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different