Manager, Process Management

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Seeking a role where your analytical insights and creative solutions drive real organizational change? As Manager, Process Management at Spectrum, you'll lead process initiatives that optimize business performance through data-driven improvements and strategic project execution. Your commitment to thoroughness, consistency and measurable results ensures long-term success across operations. Use your expertise to elevate Spectrum's customer experience and operational excellence. How You'll Make an Impact Design and implement innovative solutions that enhance customer experience and streamline business operations Analyze data to identify improvement opportunities and recommend actionable strategies Assist leadership in coordinating continuous process enhancements to boost productivity, reduce errors and minimize business risks Collaborate with cross-functional teams to develop and execute strategic initiatives that advance service quality Implement lean six sigma methodologies to guide process improvement and variation reduction using measurement-based controls Maintain expertise in project management tools and methodologies to support effective execution Communicate project status and critical issues to stakeholders in a timely and consistent manner Working Conditions Office environment Some business travel as needed What You'll Bring to Spectrum Required Qualifications Education Bachelor's degree Experience 4+ years of developing, implementing and maintaining large-scale process changes 4+ years organizing, planning and executing large-scale projects from end to end 4+ years experience with strategic use of technology to enhance business processes 2+ years facilitation and leadership experience Skills Proficiency in Excel and PowerPoint Effective interpersonal and communication skills with peers, sponsors, staff, senior management, vendors and contractors Ability to present technical, functional and management information persuasively and clearly Strong analytical, problem-solving and conceptual abilities Ability to balance and prioritize multiple tasks based on management direction Proficient in analyzing internal data to identify improvement opportunities Ability to conduct root cause analysis and drive process enhancement Expertise in formal project management methodologies and implementation In-depth understanding of business processes, challenges and opportunities Ability to resolve delivery roadblocks in multi-organization teams without direct management authority Capability to analyze project needs and determine necessary resources Preferred Qualifications Education Project Management Professional certification PMI-ACP certification Lean Six Sigma Black Belt certificate Experience 4+ years developing, implementing and maintaining process changes across multiple organizations Experience introducing new technologies and standards Full project life cycle experience with custom development and package-based application deployment Experience in business process re-engineering or improvement utilizing information systems tools Experience managing projects in an agile development environment Skills Ability to adapt to and apply rapidly changing technology to business needs #LI-ME1 EOP500 2026-78311 2026 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our