Supv Customer Service

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Supv Customer Service

7/8/26

POSITION    : Associate Manager – Customer Solution Lead (Frontend and Outbound Logistics) LOCATION   : Pune BU                : Auto BUSINESS UNIT (TRANSPORTATION SOLUTION)   COMPANY   TE Connectivity Ltd. is a $17.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 80 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com   BU / FUNCTION DESCRIPTION – Auto BUSINESS UNIT (TRANSPORTATION SOLUTION) deals with customers in passenger vehicle manufacturing, they serve all India harness makers and direct OEMs in this segment across India.   ROLE OBJECTIVE This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department. You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues. This responsibility includes collaboration between both on site and virtual resources as necessary. You will also be a partner on the process improvement projects, developing training material, reports and lead implementation as necessary.     RESPONSIBILITIES   Frontend:

Lead the region for overall CS parameters People Management - Accomplishes department objectives by managing staff; planning and evaluating day to day activities & workload communicating job expectations, monitoring, and appraising business results. Coaches, counsels, and disciplines employees. Order Management - Will handle issues in import, exports and local customers, Sales order and planning process, i.e, from order entry, daily schedule review, shipment processing, invoicing & logistics coordination. Commercial Management : maintaining correct price lists in SAP & quotations back up of all accounts, Receivables Management – Timely closure of credit and debit note request Forecast Management: forecast gathering assistance, analysis & mapping customer wise part wise performance. Customer visits: Representing TE at leading harness makers to give