Workplace Coordinator

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Coordinator Position Objective Support workplace operations by delivering exceptional customer experience, managing administrative functions, coordinating facility services, and ensuring operational excellence. This role serves as a critical liaison between employees, vendors, and stakeholders while maintaining high service standards across diverse cultural environments.

Administrative Operations & Customer Service Administer employee workstation and parking assignments using digital management platforms, ensuring efficient space utilization and accurate records. Provide timely, friendly customer service to employees through ticketing systems, efficiently managing and resolving inquiries while maintaining high satisfaction levels. Review and process vendor invoices across multiple countries and currencies, tracking payment cycles and ensuring accurate billing against service agreements. Create and maintain comprehensive program documentation including policy documents, email templates, service logs, and records in accordance with local regulations and corporate policies. Track program KPIs and deliver regular reports on performance metrics, identifying trends and opportunities for service enhancement. Stakeholder Engagement & Communication Conduct customer-facing virtual events and presentations, ensuring clear communication and high engagement levels across the organization. Coordinate with onsite facilitators, internal stakeholders, and external vendors to deliver consistent, high-quality service standards. Manage workplace communications regarding facilities updates, changes, maintenance activities, and service announcements. Organize monthly employee activities and celebrations, fostering workplace community and engagement. Facility Operations & Services Management Oversee food and beverage services including barista operations, kitchen management, pantry operations, and supply stock replenishment. Manage reception and concierge services, ensuring professional first impressions and seamless visitor experiences. Coordinate meeting and event support services including room reservations, setup, and catering arrangements for internal and client events. Administer conference room management through resource scheduling systems and coordinate room setup to meet user requirements. Manage office supplies inventory including stationery, printer supplies, binding materials, and other workplace essentials. Oversee media services including satellite systems, audiovisual equipment maintenance, and music streaming platforms. Coordinate janitorial services and maintain cleanliness standards throughout the facility. Manage pest control programs, scheduling inspections and treatments in accordance with health and safety requirements. Oversee comprehensive waste management programs including recycling, shredding, composting, landfill disposal, and hazardous waste handling. Coordinate landscaping services for interior plant maintenance and exterior grounds keeping. Manage signage programs for interior and exterior wayfinding, branding, and compliance requirements. Oversee mail services, shipping operations, and print production coordination. Vendor & Contract Management Liaise with external vendors, managing service contracts, monitoring performance quality, and ensuring compliance with service level agreements. Manage client relationship