Operations Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world   At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.  We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.  JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.  What this opportunity involves: You will proactively manage the day to day activities and ensure that the centres are operating satisfactorily with maintenance and any works being performed with minimal disruptions to tenants and customers.  The priority at all times should be the health, safety and security of all and the presentation of the property. Duties include but are not limited to: Maintaining the centre to the very highest of standards and minimising the liability risk exposure of the Owner and JLL. Ensure all processes/systems are operated in accordance with JLL Re-Guide and JLL standard documents. Ensure that there are no major risks associated with public liability, fire safety, essential services, non-essential services, the staff, retailers and contractors. This includes addressing all issues within the appropriate timeframes and ensuring a risk management plan is in place for the centres.  Ensure that appropriate security is in place to protect the property, retailers and customers at all times. Regular site property inspections and completing Property Inspection reports.  Follow up on any issues in a timely manner. Maintain all plant and equipment to the very highest of standards and in accordance with Australian Standards. Ensure that all operations and maintenance undertaken in the centre conforms to the work place environment health and safety legislative requirements or with any other relevant legislative requirements applicable to works undertaken.  Ensure that all operations and maintenance undertaken by the centre’s contractors conforms to the specifications as agreed between the Owner and the contractor. Tender, prepare and implement operational contracts and be the key point of contact for contractor management – soft and hard services. Ensure that all contractors satisfy the insurance requirements as required under the Company’s Public Liability Policy. Develop and maintain strong working relationships with all retailers and tenants through proactive and scheduled face-to-face engagement, communicating regarding building condition issues, planned operational activities, and providing ongoing information about Centre Rules and WHS requirements. Maintain an up to date Preventative Maintenance Schedule. Manage and assist in maintaining compliance with all OH&S, environment and risk management policies and procedures that relate. Manage the minor tenancy fit outs, project management and minor works. Report incidents as required and advise the Owner’s insurers.  Ensure the JLL Sympathy Without Admission Program is administered. Assist the Centre Manager with preparation of annual budgets by obtaining costings for soft and hard services.  Ensure accurate forecasting of operational expenditure. Maintain a detailed understanding of approved Operating Budgets to