DE033178-Quality Assurance Sr Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Quality Assurance Sr Analyst WORK SETUP: Return to Office

OVERALL PURPOSE: • Independent QA team takes a step back to understand the rider experience and outcomes holistically and helps the project drive continuous improvement • Drive confidence that vendor QAs are accurate • Extract key insights and actionable recommendations to drive continuous improvement in ops center

RESPONSIBILITIES: • Performs Quality audits to ensure that L1 auditors across locations are aligned with policies and processes • Meet volume and quality targets for all quality assurance audits • Leads calibration procedures and coordinate with site leads and vendors the gaps and opportunities identified • Does dispute management procedures across sites and vendors • Identify root cause analysis for factors contributing high calibration variance • Develop, document and update audit methodologies, checklists and quality parameters to ensure the team is aligned with current quality standards • Validate the correct application of spiels, processes and guidelines aligned with client standards • Serve as policy experts

OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3 SKILL AND QUALIFICATIONS: • Standard QA Profile • At least 3 years of relevant experience; 1-year supervisory experience About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com   Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.