Principal Applied Scientist, Prime AI/ML Science

Amazon Prime is building the future of AI-based personalization in driving long-term value out of the Prime subscription. Join our team of Scientists and Engineers developing AI/ML models to predict the Prime customer long-term behavior and optimize the customer experience with the Prime program. This includes identifying who our customers are, modeling customer behavior, and creating personalization systems to optimize the experience. As an AI/ML expert, you will partner directly with product owners to define the vision for this space and drive the roadmap for team execution. This is a complex personalization and optimization challenge. We sit at the intersection of massive-scale subscription and behavioral data, real-time decision systems, hundreds of millions of customers, and intersection with other shopping and benefit data across Amazon. Our vision is to enable a data-driven intelligent foundation that powers the future of Prime through scalable personalization, generation, and decisioning capabilities that serve optimal, cohesive customer experiences across all touchpoints. We build the science and infrastructure that allows Prime to know each member deeply, decide what to show them and when, generate the right content in the right format, and measure whether it worked — all optimized toward long-term member value. As a Principal Applied Scientist, you will be the intellectual engine behind this transformation. You will define the frontier, architect the science strategy for a large, cross-cutting organization, and drive breakthroughs that reshape how Prime thinks about customers and the membership program at the deepest level. You will pioneer next-generation Gen AI / LLM-based foundation models that build rich, evolving models of customer intent. This will include building Gen AI/transformer architectures that abstract noisy behavioral signals into high-quality latent representations of human preference. It will require thinking about real-time, multi-objective, globally scalable ranking systems that address cold start problems at billions of decisions per day. You will do all of this as a force multiplier, building foundational technology that empowers scientists and engineers, and driving teams across Prime and Amazon to deliver the best science outcomes for customers. Come define what the Prime membership program and experience looks like in the age of AI!