Clinical Informatics Specialist - Clinical Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com. The Corporate Clinical Services Department is seeking a dynamic and talented Clinical Informatics Specialist. The Clinical Informatics Specialist – Clinical Services serves as a key liaison between clinical operations, facility leadership, and corporate stakeholders to support the optimization of clinical applications and workflows across the organization. This role focuses on pre‑implementation discovery, implementation support, and post‑implementation optimization of clinical systems. This role partners closely with the CCIO and facility leadership to enhance clinical workflows, drive standardization, ensure alignment with evidence‑based practices, and support data‑driven decision‑making. Responsibilities include testing, training, implementation, maintenance, troubleshooting, and continuous improvement of assigned clinical applications. This position serves as a primary resource for clinical staff and may facilitate training, provide subject‑matter expertise, lead committees, and develop documentation and workflow artifacts. Key responsibilities include: Leads Leads and supports pre‑implementation, implementation, and post‑implementation optimization activities for clinical applications. Collaborates with CCIO, nursing, clinical, and risk teams to ensure workflows align with standards of care. Develops and monitors metrics and reports in partnership with corporate teams. Designs and supports efficient clinical workflows to improve patient‑centered care. Functions as a liaison to facilities to resolve system‑related issues. Communicates Communicates decisions and supporting rationale effectively to UHS corporate and facility staff. Identifies educational needs and designs and implements end‑user education; collaborates with the education team and CCIO as appropriate. Solicits user feedback and resolves concerns in a timely manner. Keeps leadership informed on needs, risks, and ongoing initiatives. Develops and maintains communication workflows that exceed customer expectations. Provides clinical design expertise for organizational solutions. Plans Leads planning, facilitation, and evaluation of improvements to information and communication technologies in collaboration with facility clinical leadership to address interprofessional workflow needs across all care settings. Maximizes application effectiveness by understanding system functionality, configuration options, and available alternatives for software in production. Develops reports and analyzes data to identify trends that drive improvements in organizational performance and clinical outcomes. Develops and recommends modifications to policies and procedures impacted by clinical information systems. Maintains current knowledge of developments in healthcare, evidence‑based practice, healthcare informatics, and regulatory requirements. Articulates the impact of new technologies on existing organizational processes and workflows. Other Duties Provides on‑call, after‑hours support for urgent issues as