PDS Governance and Quality Management Lead

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SUMMARY The PDS PMO Governance & Quality Lead is a strategic leadership position within the PDS Americas PMO responsible for the dual mandate of (1) establishing, embedding, and sustaining commercial governance frameworks that protect JLL’s risk and reward position across the Americas project portfolio, and (2) driving the Quality & Continuous Improvement (Q&CI) program that ensures consistent, measurable service delivery excellence across all PDS markets.   This role consolidates two previously separate PMO pillars — Commercial Governance and Quality & Continuous Improvement — into a single, integrated leadership function. The individual in this role will be the connective tissue between upstream risk and governance processes and the downstream monitoring, compliance, and improvement cycles that follow project delivery. They will partner closely with Operations, Finance, Legal, Learning & Development, and Market leadership to build sustainable systems that are both rigorous and practical.

1. Commercial Governance Oversee the review and approval process for PDS Americas opportunities, assessing commercial, legal, and operational parameters to ensure an appropriate balance of risk and reward for JLL. Develop and maintain standardized governance structures, workflows, policies, and procedures across Americas markets, in alignment with PMO and Operations leadership. Support MSA negotiations and collaborate with Solutions Development teams during contract discussions; review and support the creation of compelling commercial models and value propositions in competitive bid situations. Ensure appropriate stakeholders are alerted and engaged to provide guidance and support in complex negotiations and dispute resolution situations. Establish and maintain KPI monitoring systems that provide enhanced visibility into risk exposure and governance compliance across the Americas project portfolio. Identify and disseminate lessons learned from project delivery and best practices across Americas-wide delivery teams; foster a continuous improvement culture in partnership with the Q&CI function.   Deal Evaluation Committee (DEC) Governance The Governance & Quality Lead facilitates both the Variable Deal Evaluation Committee (Variable DEC) and the Dedicated Deal Evaluation Committee (Dedicated DEC) — the two forums through which JLL PDS opportunities are reviewed and approved by PDS Leadership prior to advancing client pursuits. Both committees evaluate deals across five dimensions: Financial and Risk Assessment, Strategic Alignment, Resource Requirements, Operational Considerations, and Compliance and Policy. Facilitating Dedicated DEC: Publish the weekly agenda via Teams; ensure approvals and meeting notes are logged in the Smartsheet tracker in real time during each call; and guide the team on when and how to seek outside approvals (Finance, Variable Leadership, or PDS escalations) when required. Facilitating Variable DEC: Notify potential attendees each Monday; publish the weekly Tuesday agenda (consolidated from Dashboard PPT slides) via email and calendar invite; ensure approvals and notes are logged in the PPT agenda during the call and subsequently captured in Salesforce; and guide the team on when and how to engage outside approvals (Finance, Dedicated Leadership, or PDS escalations) as needed.   Variable Rate Card