Senior Customer Success Manager

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

The Senior Customer Success Manager will play a critical role in shaping the next phase of customer growth and maturity at Tines.

As Tines continues to evolve into an intelligent workflow and AI orchestration platform, this role will serve as a highly consultative strategic advisor, helping customers operationalise automation and AI safely, effectively, and at scale. You will partner with organisations to define measurable business outcomes, develop long-term success strategies, and realise tangible value through structured Success Planning and Verified Outcomes.

This is not a traditional Customer Success role.

Success in this position requires the ability to operate confidently at every level of a customer organisation. You will engage executive stakeholders to shape long-term strategy, while also partnering closely with customer builders, technical teams, and Customer Success Engineers to translate that strategy into practical execution. We believe exceptional customer outcomes are achieved by leaders who are equally comfortable going wide and deep, combining executive influence with a willingness to roll up their sleeves and solve complex customer challenges.

You will act as an orchestrator across technical, operational, and business functions, helping customers mature their automation capabilities across Security, IT, Engineering, Operations, and beyond. Through trusted relationships, strategic guidance, and a strong understanding of organisational change, you will accelerate value realisation, identify opportunities for growth, and influence long-term customer strategy.

This role is particularly suited to individuals who thrive in ambiguity, enjoy building in emerging markets, and can operate with a high degree of autonomy, curiosity, and ownership. As one of the founding Strategic Customer Success hires in the region, you will play a pivotal role in shaping how Customer Success scales across ANZ. The early stages of customer engagements are intentionally hands-on, allowing you to develop a deep understanding of each customer's people, processes, and priorities before influencing long-term transformation. As the region continues to grow, you will have the opportunity to shape customer engagement models, mentor others, influence cross-functional strategy, and help define what world-class Customer Success looks like at Tines.

In addition to delivering exceptional outcomes for your own customers, you will help shape the future operating model for Customer Success at Tines through customer insight, field leadership, mentoring, and cross-functional influence.

• Act as a strategic advisor to senior customer stakeholders, helping organisations define, operationalise and scale intelligent