Implementation Analyst I

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

This is an entry to mid-level role with opportunity for rapid professional growth and the chance to contribute to the success of a software startup with accelerated growth inside a public company. You will collaborate within deployment teams to position the client for a successful engagement. Come work as a vital member of a client facing, cross-functional team to deliver on the value proposition of our Software Solutions.

Location: Hybrid. Up to 30% travel required. Must be within commutable distance to one of our Hub locations listed below: (Scottsdale AZ, Seattle WA, Boston MA, Atlanta GA) Reports To: Manager, Business Analysis

We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

• Work as member of the Global Software and Support.

• Capture the voice and outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements.

• Discover complex business requirements — providing structure and clarity where there is ambiguity — and work with Project Managers, Solution Architects, and Product teams to design and deliver solutions.

• Collaborate with the customer to configure the system to achieve their business outcomes.

• Assess impact and feasibility of proposed solution — including change management and other non-program implementation costs — evaluating alternatives and delivering solutions that accomplish agency outcomes.

• Design, administer, and document functional acceptance tests and training.

What You Bring

• Bachelor in Business, Operations, Computer Science, or Engineering.

• Experience managing process improvement or facilitating change management amongst teams.

• Demonstrated outcome-driven thinking. Can make hard tradeoff assessments.

• Willingness to join forces and drive company-wide initiatives across multiple departments

• Demonstrated leadership experience

• Self-starter who thrives with problem-solving and embraces ambiguity

• Experience working with or in Law Enforcement preferred

• Some coding experience, particularly JSON & SQL preferred

• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Benefits that Benefit You

• Competitive salary and 401k with employer match

• Discretionary paid time off

• Paid parental leave for all

• Medical, Dental, Vision plans

• Fitness Programs

• Emotional & Mental Wellness support

• Learning & Development programs

• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

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