IT Change Enablement Senior Specialist

WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. WHO YOU’LL WORK WITH You’ll join Bain’s Technology Services Group (TSG) , a team focused on building and evolving enterprise technology capabilities that enable our business and client teams to operate at their best. You’ll collaborate across engineering, infrastructure, security, operations, and product teams to deliver scalable, modern technology solutions that improve employee experience and operational performance. WHERE YOU’LL FIT WITHIN THE TEAM The Senior Specialist, Change Enablement executes assigned components of change initiatives, coordinating logistics, managing dependencies, and translating tasks into actionable steps. They develop targeted communications and training materials, build reusable assets for consistency, and track progress while flagging blockers, risks, or adoption challenges to leadership. Senior Specialists ensure deliverables are aligned and ready for deployment, incorporating stakeholder feedback, applying straightforward adjustments, and escalating items as needed. They support mapping user journeys, track key metrics, and contribute to team knowledge and tools to strengthen consistency across efforts. WHAT YOU’LL DO Change Plan Delivery Owns delivery of assigned components of the change plan, coordinating logistics, managing dependencies within their scope, and translating broader tasks into actionable steps. Develops targeted, visually engaging communications and training materials for assigned components, tailored to stakeholder group(s) and delivery channel, aligned with the change strategy, and under guidance from leadership. Builds reusable communication assets, such as templates, toolkits, and structured SharePoint sites, to support consistency, enable handoff, and enhance long-term usability. Tracks progress, timelines, and dependencies, flagging blockers, risks, or resistance to leadership. May manage temporary or rotational staff like interns or contractors to help complete this work. Stakeholder Engagement & Change Insights Ensures assigned deliverables are aligned and ready for deployment, collecting and synthesizing stakeholder feedback, applying straightforward adjustments independently, and escalating items that require discussion. Identifies, tracks, and analyzes metrics, distilling to critical insights and actionable findings. Supports identification of impacted populations and maps user journeys for assigned components of initiatives. Domain Knowledge Develops, maintains, and demonstrates domain knowledge including both Bain practices and external market trends, including new communication tools and training channels as they emerge. Contributes to team knowledge by documenting lessons learned, supporting templates and tools, and sharing best practices to strengthen consistency across teams.

Experience 3–5+ years of hands-on experience supporting or executing change-related work (e.g., rollout communications, stakeholder engagement, training logistics).

Associate/Bachelor’s