Client Success Partner

Location: Shanghai/Singapore About the role:  As a Client Success Partner (CSP) for the HT Team, you will serve as a trusted advisor to senior and C-level executives at leading technology companies across Southeast Asia, and Greater China. In this client-facing role, you will leverage your product management expertise to demonstrate how Gartner’s resources and insights can support clients throughout the entire product lifecycle. You will be responsible for understanding each client’s unique value drivers and ensuring these are consistently exceeded over the course of the engagement. By proactively engaging with clients at a strategic level, you will develop and execute forward-looking engagement plans, aligning Gartner’s best-in-class capabilities to clients’ mission-critical priorities. You will act as the key liaison between Gartner and client teams, ensuring seamless support for strategic initiatives and collaborating closely with internal service delivery teams to resolve complex challenges and maximize client value.

Work with Senior and C-Level clients of tech companies in SEA & Greater China in a client service role while identifying opportunities to improve the role and client experience. Bring product management expertise and link how Gartner can help clients throughout their product lifecycle. Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract. Drive continues client partnership by understanding client’s mission critical priorities, map to Gartner’s best resource capabilities and prioritize immediate needs. Provide proactive engagement with client at strategic level; owning and maintaining forward-looking engagement plans by leveraging Gartner’s deliverables and product capabilities. Liaise between Gartner and all members of the client’s team to ensure the seamless support of team-level strategic initiatives Collaborate with other service delivery teams to handle the most difficult situations to ensure we deliver significant value to clients   What you will need: 2-5 years’ of work experience in account management, business analytics or product management role Preferably experience in remote delivery and phone interaction with clients Strong communication, collaboration, prioritization, critical thinking, and influencing skills Excellent verbal and written communication skills in English and Mandarin are required to effectively engage with and manage clients across the Southeast Asia and Greater China markets Proven track record in excellence Bachelor’s degree preferred When you click the "Apply Now" button, you will be taken to our Workday system to submit your personal information for your job application. By entering your information into our application system, you agree that you have read, understand, and accept the Gartner Recruitment Data Protection Notice (https://jobs.gartner.com/applicant-privacy-policy/apac-privacy-statement) and Separate Consent Letter (https://jobs.gartner.com/applicant-privacy-policy/gartner-separate-consent-letter-for-recruitment-and-talent-networking/) and understand and accept that your personal information will be collected by Gartner and transferred outside the Chinese mainland. If you do not agree with the Notice and Separate Consent Letter, please do not continue with the job application. Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to