Account Director, Enterprise Sales - French Markets

The Team + The Role

The Enterprise Sales team at Pendo partners with some of the world’s largest organizations to improve and transform their digital experiences. The team operates in a fast-paced, collaborative environment and works closely with Solutions Engineering, Customer Success, Legal, Product, and executive leadership to drive meaningful business outcomes. Enterprise Sales values clear execution, strong partnership, and disciplined sales practices to win complex enterprise opportunities.

As Enterprise Account Director for the French market, you will report to our RVP Enterprise Sales, EMEA, and have direct lines of communication with our CEO, CTO, VP of Product, EMEA Managing Director, and any other resources needed to close business. This team owns the full sales cycle for Pendo’s largest customers and prospects across the French Enterprise business segment - a critical growth area for the company.

The profile we're hiring is not a relationship manager or a renewals person. It's a hunter — someone who can open doors at CAC 40 and mid-cap enterprise level, earn trust at C-suite and VP level, and build a pipeline from nothing in parallel to working the existing customer base.

This role is a hybrid position based 3 days per week in our London office.

What this looks like day-to-day

• Enterprise deal leadership: Act as the internal lead for complex enterprise opportunities, coordinating cross-functional partners across Solutions Engineering, Customer Success, Legal, Product, and executive leadership. You keep the team aligned, the deal strategy clear, and the process moving with urgency and discipline.

• Executive relationship building: Build and maintain strong relationships across the C-suite, IT, and business leadership within organizations of 1,500+ employees. You understand stakeholder priorities and connect Pendo’s value to meaningful business outcomes.

• Value-based selling: Lead sales cycles focused on solving meaningful business problems and supporting digital transformation initiatives. You shape the value narrative, guide customers through complex decisions, and position Pendo as a strategic partner.

• Sales methodology and forecasting: Apply MEDDPICC and Force Management principles to manage complex, multi-stakeholder sales cycles. You maintain strong deal hygiene, identify risk early, and support accurate forecasting.

• Account strategy and expansion: Develop and execute multi-year account strategies that expand Pendo’s presence within enterprise customers. You identify growth opportunities, prioritize high-impact activities, and build plans that deliver long-term customer value.

• Pipeline generation: Consistently generate and maintain a high-quality pipeline through proactive prospecting and account development. You take ownership of pipeline health and create opportunities through disciplined, strategic outreach.

• AI-enabled productivity: Use AI tools and insights to improve sales preparation, productivity, and customer engagement. You look for practical ways to work faster, communicate more effectively, and make better decisions in a fast-moving environment.

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Account Executives, Enterprise Sales don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we