Senior Professional Services Consultant

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role We are looking for a Senior Professional Services Consultant to join our team. This is a hybrid role based in Escazú, Costa Rica, reporting to the Manager, Professional Services in the Professional Services department. As a key field resource within our Customer Success Organization, you will deliver deployment advisory services to enterprise customers implementing the Zscaler Zero Trust Exchange platform, collaborating closely with sales, technical account managers, and product teams to ensure design best practices, resiliency, and successful customer outcomes.

What you’ll do (Role Expectations)

• Lead deployment advisory services and own end-to-end delivery for assigned customer engagements from discovery through go-live

• Configure and deploy advanced Zscaler product features while migrating customers from legacy on-premises security technologies to the Zscaler zero trust platform

• Assist customers with deployment testing, troubleshooting, and issue reproduction for Support, Engineering, and Operations teams

• Ensure client deliverables are produced on time and align with defined service packages and statements of work

• Build technical expertise in Zscaler cloud services and travel to customer locations as needed for short-term engagements

Who You Are (Success Profile)

• You build deep empathy for enterprise customers and anchor every technical recommendation in solving their real-world security and networking challenges.

• You are energized by complex technical troubleshooting and seek out challenging deployment scenarios to deliver maximum value.

• You possess a deep curiosity for cloud security technologies and continuously seek modern, scalable ways to accelerate digital transformation.

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