Program Manager Technical

Position Summary: The Technical Program Manager (TPM) leads a multi-year network transformation program within the Network Engineering organization. This role sits at the center of a large-scale infrastructure modernization effort, driving delivery across engineering, operations, customer support and third-party vendors. Essential Responsibilities:

Lead the end-to-end delivery of a multi-year network transformation program, including planning, execution, rollout, and operational transition.  Collaborate with Network Engineering leadership and business stakeholders to define program requirements, establish scope, set priorities, and develop long-term technology roadmaps aligned to JetBlue’s strategic objectives Define program scope, milestones, and success criteria of network deployment across enterprise locations (airports, datacenters, corporate sites)  Partner with Network Engineering, Customer Support, and Operations teams to ensure seamless integration of network transformation into production and support models Work with cross-functional teams including IT Architecture, Security, Airport Operations, Finance, and vendor partners to drive technical analysis, design, implementation, and post-deployment phases of network infrastructure programs Build and align program teams to deliver on shared goals, fostering accountability, clarity of ownership, and efficient execution across engineering and non-engineering stakeholders Manage vendor and service provider engagements including implementation partners, carriers; track performance, SLAs, deliverables, cross-functional dependencies, risks, and scope changes proactively; optimize schedules and resources to keep programs on track without compromising quality Develop and maintain detailed program plans, schedules, roadmaps aligned to business and technical priorities; own communication plans to keep stakeholders at all levels from engineers to senior leadership informed on program status, issues, risks, and decisions in a timely and structured manner Lead communications across all levels, providing clear and structured updates to engineering teams, stakeholders, and leadership.  Define, track, and report on key program metrics, quality indicators, and performance outcomes; drive cross-functional accountability against committed deliverables Ensure operational readiness by partnering with support teams on runbooks, escalation paths, monitoring, and service transitions Track and report program KPIs including delivery milestones, quality, risk, budget, and business outcomes. Proactively identify complex, long-horizon infrastructure challenges in partnership with engineering leads and translate them into structured programs with clear outcomes and measurable success criteria Champion Agile methodology across the Network Engineering team; introduce and embed Agile practices to improve team velocity, responsiveness, and cross-functional alignment Identify opportunities for automation, process improvement, and operational efficiency across the program lifecycle. Support post-deployment activities including stabilization, optimization, and continuous improvement. Coordinate vendor engagements and service provider relationships as part of program delivery, including evaluation, onboarding and performance tracking across business partners   Other duties as assigned

Bachelor’s Degree in Computer Science, Network Engineering, Information Technology, or in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experienc e Five (5) years of experience in network engineering, systems engineering, or technical program/product management Demonstrated experience delivering complex technical programs from inception through to production delivery, with clear ownership of scope, schedule, and outcomes