Logistics and Customer Service Manager

Logistics & Customer Service Manager is responsible for overseeing the entire supply chain operation, from production through to the delivery of finished goods and visibility items to end customers across the country. This role ensures that customers have a single point of contact for all matters related to finished goods, providing full transparency and traceability throughout the process. Key responsibilities include planning and managing capacities and resources required for material flows, as well as ensuring accurate reporting across all distribution processes. Logistics & Customer Service Manager will proactively engage with key customers, working closely with the Sales organization to understand customer practices, needs, and strategies. This includes order to cash process management, monitoring stock levels in trade, and supporting customer profitability management. The role guarantees that Red Bull’s products maintain their premium quality throughout the supply chain, while ensuring compliance with all local regulations related to food safety, consumer protection, and other relevant standards. A critical part of the job is to standardize and streamline processes in line with global Red Bull standards, ensuring that the department operates with transparent, efficient, and effective workflows. Logistics & Customer Service Manager must continuously review and improve processes, structures, and ways of working to adapt to evolving business requirements. Finally, the role involves leading, developing, and maintaining a high‑ performing Logistics & Customer Service team, fostering a culture of excellence, accountability, and continuous improvement.

LOGISTICS AND QUALITY RELATED ACTIVITIES Responsible for third-party logistics management and keeping in permanent contact with all service providers in terms of SLA’s, contractual obligations and KPI’s. Alignment with Purchasing for supplier compliance. Lead and overlook whole customs clearance activities through efficient 3rd party customs broker management.

Responsible for budget planning, efficient use of the budget and monitoring costs related to the activities for the downstream supply chain. Implement cost saving programs. Initiate, prepare and manage logistics tenders and benchmark activities autonomously. Ensure and retain the right balance between service levels of Red Bull partners and related costs incurred. Ensure accuracy of stocks and product age with regular stock reconciliations. Pallet management. Field samples management as per RBHQ guideline. Overall customer support in addressing new requirements related to quality certificates. Ensure compliance to the Red Bull quality standards for all POS/VISIT and finished products (temperatures, humidity, warning and blocking guidelines, etc.) LOGISTICS OPERATIONS AND 3PL MANAGEMENT Responsible of end to end logistics operations including 4 main legs of Logistics operations. Inbound Transportation: Oversee and coordinate shipments ex-factories till bonded warehouse arrival via sub-contractor companies Importation: Complete customs clearance of all products (Energy Drinks and Visibility items) and managing 3PLs (customs broker companies) Warehousing: Storage and handling operations by supervising 3PL Outbound transportation: Shipments and deliveries to customer via 3PL KPI DELIVERY, PROCESSES, CONTINUOUS IMPROVEMENT, KEY POINT OF CONTACT Ensure and continuously improve that logistic operations and Order to Cash process setup best in class in the market and in line Red Bull guidelines. Develop, implement, manage and improve necessary tools, processes, setup and activities to prevent any potential disruptions for the business, ensure emergency/contingency plans in place, have best in class operations. Proactively inform and accurately report on Key Performance