Payment Operations Executive - Collections

Payment Operations Executive – Collections We’re hiring! Aon is currently recruiting a Payment Operations Executive - Collections to join our team in Hong Kong. About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. At Aon, you’ll be part of a team which will support and inspire you and provide the opportunities and resources to develop your skills. It’s an environment which encourages you to achieve your best - together we’ll empower results. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Client Account Management Monitor outstanding receivables for assigned portfolios and proactively contact clients regarding overdue payments. Establish and maintain strong working relationships with clients, account managers, insurers and internal stakeholders. Conduct regularly debtor meetings with account management team to review outstanding receivables Collections Process Execution Initiate and follow up on collection calls, emails, and letters to ensure timely payment of invoices. Reporting & Documentation Maintain accurate and up-to-date records of all collections activities in compliance with regulatory and internal standards. Prepare periodic reports detailing collection status, aging analysis, and identify high-risk accounts. Issue Resolution Investigate and resolve client queries and disputes related to payments, or account status in a timely manner. Collaborate with sales, finance, and client services teams to resolve issues Risk Management & Compliance Identify and escalate accounts at risk of non-payment; recommend actions for recovery Ensure adherence to all relevant internal controls, policies, and regulatory guidelines. Process Improvement Contribute to process improvement initiatives for collections efficiency and effectiveness. Share best practices and support training of new team members as required. It is expected that a typical day will involve The Collections Executive will be responsible for managing the end-to-end collections process, ensuring timely and effective debt recovery from clients/carriers across Hong Kong Commercial Risk, Health Solutions and Talent portfolio. This role requires strong communication and negotiation skills, thorough understanding of accounts receivable processes, and the ability to work collaboratively within a cross-functional team to maintain cashflow and minimize bad debt. Skills and experience that will lead to success Excellent written and verbal communication skills in English; proficiency in additional languages is a plus. Strong negotiation, problem-solving, and conflict resolution skills. Proficient with Microsoft Office (Excel, Word, Outlook) and experience with ERP/accounting systems Ability to work independently and as part of a team in a fast-paced environment. High attention to detail and organizational skills. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more