On-site Technology Support ITAM Lead

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

On-site Technology Support ITAM Lead (Associate Director)  Enterprise Technology (ET)  Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.   Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.    The opportunity  As part of Enterprise Technology, the On-site Technology Support’s mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit for purpose  support service.  The On-site Technology Support - Information Technology Asset Management (ITAM) leader will be responsible for enterprise IT hardware asset management for all Global Delivery Service (GDS) centres globally. The leader will manage the entire IT asset lifecycle including planning, acquiring, deploying, managing, auditing, and retiring for end user asset library (Notebooks, Desktops, Mac,  Printers, Audio / Visual equipment, Monitors, Peripherals, Consumables etc..). The person will manage the IT asset management portfolio with respect to business performance, risk, cost, and legal compliance. This position requires strategic thinking, strong financial acumen, passion for process excellence, strong business partnership and vendor management skills. Driving change, consolidation and service improvement is a key aspect of this role whilst keeping their team motivated in a highly changing, dynamic, diverse, and cross-cultural environment.    Your key responsibilities

Re-imagine the next generation ITAM delivery model. Develop and maintain a roadmap and strategy for end-to-end IT asset lifecycle management including planning, sourcing, forecasting, capacity management, demand & supply, delivery, disposal, and e-waste management.   Mature the ITAM program and create automated and sustainable ITAM operations, enhance and automate, by reducing manual efforts. Propose, plan, and partner with cross-functional teams to deliver system automation as per firms’ strategy.   Interface and collaborate directly with Finance, Procurement, Talent, Legal, Sourcing, Business Operations, and Compliance teams to ensure effectiveness of ITAM program.  Responsible for ensuring quality control throughout the lifecycle of all entity IT assets by developing and implementing appropriate procedures to track and manage them.   Listen to the voice of the customer and own KPI metrics related to ITAM. Take appropriate action to drive satisfaction and operational excellence.  Identify opportunities and develop plans for ongoing improvement across IT Asset Management, Configuration Management Database (CMDB) including optimize, re-harvest, and/or repurpose unused or partially used IT assets, to achieve full efficiency and ROI from company resources.  Govern and manage Fixed Asset Register (FAR) reconciliation, annual audit compliance, SEZ, regulatory, and customs related process.   Plan and execute hardware refresh / upgrade programs and ensure availability of minimum inventory of different specifications all locations as