Problem Solver

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

• Document issues and communicate with sellers and buyers to reach an optimal resolution according to marketplace guidelines

• Ensure orders in the fulfillment flow are solved and returned to the flow for same-day shipment

• Develop an understanding of shoe conditions, specifically those that are considered "issues" by GOAT standards

• Capable of picking shoes from inventory and processing specific returns and orders to buyers and sellers

• Able to take photos quickly and accurately of sneakers

• Develop an understanding of GOAT's order statuses to help triage escalated orders

• Be able to work in a fast-paced and team environment

• Highly organized with demonstrated attention to detail

• Background in dealing directly with customers and suppliers

• Willing and able to operate carts, dollies and other moving equipment to move quantities of merchandise

• A quick learner, a self-starter, able to work independently, and you're willing (and able) to handle the pressures of an increasing level of responsibility

• Must be able to stand for long periods of time (up to 12 hours)

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