Reg Serv Ed Mgr NorthEast

Discover the next wave of beauty services. As we continue to expand, Ulta Beauty’s Beauty Services is raising the industry bar, through better execution, deeper levels of education, smarter and more strategic industry relations. Our ambition is to be the premier destination for all things beauty services. And we’re building toward this end daily. That’s where you come in. If you want to help create the beauty services of tomorrow , to redefine an industry, to experience a real sense of belonging, and see your career progress as far as your talents and ambitions will take you, Ulta Beauty will provide you the support and encouragement to make it happen. So … let’s make it happen. GENERAL SUMMARY & SCOPE The Regional Services Education Manager (RSEM) is responsible for leading a team of 9 to 16 Services District Educators (SDEs) that implement service training for all titles of salon professionals.  This role is responsible for maintaining consistency in field education by promoting and auditing education trainings and processes in their Region. The RSEM also contributes to talent and guest retention by driving recruiting efforts for the region and supports growth in the services business, (including Personal Care Appliances/ProHair) through coaching, developing and leading the Salon District Educators to execute best practices and training quality within their district.  The RSEM partners with the District Managers and Regional Vice President to provide thought leadership regarding education and development of the Services District Educators.      PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions) The RSM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):     Performance Understanding of, and proficiency with, the salon business, color, design & texture Ability to leverage a multitude of reports to assess the health of the business and tie results to education initiatives Proficiency with technology (e.g. Microsoft Office programs, POS systems) Strong organizational skills to manage multiple tasks with moving parts Strong critical reasoning skills to react under pressure, use good judgement in ambiguous situations, and be flexible/adaptable Excellent written and verbal communication skills with various associate and executive levels Ability to work independently and collaboratively in a fast-paced environment Coach, develop and provide feedback to Services District Educator performance as it relates to ability, efficiency, and results    People Attract, hire, and retain a diverse team of SDEs for the Region Implement and train District Managers and Services District Educators on all education practices Plan, manage and facilitate train the trainer sessions for SDEs within designated region Builds a team culture that embodies the Ulta Beauty brand, delivering exceptional service & modeling on-brand, Ulta beauty behaviors Lead change and innovation by helping the Region through the change-curve Responsible for Services District Educator development by management of their IDP, on-boarding and monthly region education conference calls. Partner with Regional Service Manager to maintain a cohesive relationship between Services District Leaders (SDLs) and SDEs Serving as a support partner to the Regional Vice President (RVP), Regional Services Manager (RSM) and District Managers (DM) within their Region to develop action plans and goals           Process Ability to facilitate training to various size audiences Travel stores within region to observe and audit education and education-focused field visits Ability to build strong partnerships across a variety of associate levels, work independently and as part of a team Identify gaps in education processes and procedures and provide solutions/and or feedback to drive growth Supports successful execution