Principal Product Manager, Conversational Intelligence

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview At Intuit, our mission is to power prosperity around the world. We do this by creating products that deliver exceptional customer value. With iconic brands such as TurboTax, QuickBooks, Credit Karma, and Mailchimp, Intuit serves more than 100 million customers globally. Intuit’s Virtual Expert Platform connects millions of customers with thousands of human experts – tax professionals, bookkeepers, and business specialists – and with the AI that works alongside them. It powers Intuit’s multi-billion-dollar expert services business, including TurboTax Live and QuickBooks Live, blending artificial intelligence with human expertise so customers get fast, trustworthy answers at the moment they need them. Within VEP, Conversational Intelligence is the AI platform that understands every customer–expert conversation as it happens and turns it into real-time guidance, quality measurement, and learning. Operating across tens of thousands of experts, roughly 100 million customers, and billions of minutes of voice, video, screen-share, and chat each year, it is the authoritative source of truth for what happens in a conversation – and what to do about it. Most conversation analytics in the industry today, “transcribe-then-reason”: they convert speech to text, lose tone and on-screen context, and arrive seconds – or even hours – too late to change the outcome. We are building the opposite: a multimodal-first, real-time platform that reasons directly over audio, video, and screen streams; understands tone and intent, not just words; and delivers insight in under three seconds, live in the conversation. It coaches sellers and experts in the moment, measures the quality and trust of every AI-generated insight, and feeds what it learns back into both the AI and the people. A core part of the strategy is building these capabilities or partnering where it makes sense with third-party vendors – all the while ensuring that the customer and conversational data stays inside Intuit’s trust boundary. The Role We are seeking a Principal Product Manager to define and drive the strategy and roadmap for Conversational Intelligence. As a most senior individual contributor in the area, you will own the multi-quarter product vision for an AI system that moves beyond simple transcripts to understand voice, video, screen context, and tone – in real time, at the scale of an entire expert network. You