Senior Implementation Associate

The New Verticals team is redefining local commerce by expanding DoorDash beyond restaurants into Grocery, Convenience, Liquor, Retail, Flowers, and more. At the heart of this growing business, the Implementation Team bridges the gap between a signed contract and a live, thriving merchant. They own onboarding, implementation, and launch — building meaningful partnerships with standout local and regional merchants and creating the playbooks that set them up for long-term growth. This team moves fast, thinks creatively, and leads the development of emerging categories across the U.S., shaping a platform that gives consumers access to more of what they need, when they need it.

DoorDash is expanding into new verticals, and we need someone excited to build the playbook — not just run one that already exists. As a Senior Implementation Associate, you'll own the full journey from signed contract to active merchant, driving speed, quality, and consistency in a space that's still taking shape.

This is a quota-carrying, outbound role. You'll manage a rolling book of business (typically 65–80 merchants) and be measured on how fast you move merchants from contract to launch, the quality metrics you hit along the way, and your quarterly attainment — all while helping define what "good" looks like in a brand-new vertical.

This role reports to the SMB New Verticals Implementation Team Lead. It's primarily remote, with the option to work from our local office with teammates regularly, plus travel 1–2 times a year for training, offsites, and team-building.

• Own a rolling book of business from contract signing through a merchant's first 28 days live

• Drive outbound engagement with merchants to accelerate time-to-activation

• Hit quarterly attainment goals tied to speed and quality

• Build (and rebuild) the implementation playbook in real time — test what works, kill what doesn't

• Flag process gaps and recommend fixes as the vertical matures

• Partner cross-functionally to clear blockers slowing merchants down

• 1–3 years in Implementation, Customer Success, or Account Management, with a track record carrying quota or attainment-based goals

• Comfort with outbound motion and high call volume

• A builder's mindset — energized by ambiguity, not blocked by it

• Strong organizational instincts — you can juggle a large, rolling book without dropping the ball

• Bias toward action: you'd rather test and adjust than wait for a fully-baked process

• Impeccable written and verbal communication skills, especially on the phone

• Nice to have: familiarity with POS systems, Open API, or SFTP integrations

You'll have real ownership over how this vertical scales — the playbook doesn't exist yet, and you're writing it. You'll get a structured 30-60-90 ramp (sales + implementation training, shadowing, mock calls) before taking on a full book, and a clear path to grow — into a Strategic Implementation Associate role, or across the org into Pre-Sale AE or Post-Sale roles.

Actual compensation within the pay range listed below will be decided based on factors