Customer Service Representative 1

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Customer Service Representative 1

Tampa

Florida

7/17/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose and Overview The Customer Service Representative 1 at Healthplan Services Inc serves a critical function in maintaining excellent communication and service delivery to our valued customers. This remote position requires engaging with members, providers, and internal teams to resolve complex health insurance inquiries including claims, coverage details, benefits, and deductibles. Through empathy, accuracy, and professionalism, this role upholds the company’s reputation for providing top-tier support while ensuring clear and precise information is delivered to all stakeholders. Key Responsibilities:

Accurately document and maintain records of all customer interactions using established systems, ensuring compliance with company and client standards. Provide detailed explanations and education to members and providers regarding eligibility, policy benefits, claims payments, and authorization processes, enhancing customer understanding and satisfaction. Promote and guide customers in the use of self-service tools to optimize their experience and encourage efficient resolution. Analyze patient activity