Traffic Monitoring Operator/Call Center - 2nd shift

Traffic Monitoring Operator/Call Center - 2nd shift Full-time State/Province: Georgia Business Group: DCS Legal Entity: AECOM Field Services LLC Business Line: Transportation Work Location Model: On-Site Operating Group: Americas Primary Location: US - Atlanta, GA - 1360 Peachtree St Compensation: up to USD 22 - hourly Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

AECOM is seeking Traffic Monitoring Operator(s) located in Atlanta, GA. The shift hours available for the position(s) are 2nd shift (2pm – 10:30 pm). The pay rate is $20.00/hour. Training hours for the position are as follows: Weeks 1–4: Monday through Friday, 8:00 AM – 4:30 PM Weeks 5–6 (OJT): 2:00 PM – 10:30 PM Weeks 7–8 (OJT): 6:00 AM – 2:30 PM The operator position uses several software platforms and web-based applications to perform tasks. Transportation Management Center (TMC) Operators are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel; answering and responding to calls from the public; and communicating, coordinating, and collaborating with other staff, Georgia Department of Transportation (GDOT) personnel, and partner agencies. ABOUT THE OPPORTUNITY The TMC in Atlanta, GA houses a 24/7/365 program that delivers incident management, dispatching, and traveler information services on Georgia’s roadways. AECOM operations staff serve at the TMC facility on shifts to continuously respond to changing traffic conditions and impacts to traffic flow and safety through direct communication with motorists, first responders, GDOT staff, and mobility stakeholders of GDOT. The routine responsibilities of this position include, but are not limited to: TECHNICAL RESPONSIBILITIES: Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras, dynamic message signs, and ramp meters located on freeway entrance ramps Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity Dispatch Highway Emergency Response Operators (HERO) patrollers, who provide roadside services on freeways in the Atlanta metro area related to traffic crashes and roadway hazard events Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or GDOT personnel Monitor software-generated response plans to mitigate the effect on freeway traffic flow and update the response plans as necessary Monitor weather conditions for potential and observed effects on traffic