Head of Risk Operations

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.   Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

Risk Operations is a global 1LOD team responsible for the Acquiring, Issuing and Credit Risk domains. The team handles cases and investigations across product domains, working closely with 2LOD and Commercial teams to ensure that Airwallex operates within its risk appetite. The team is passionate about operational excellence and delivering an exceptional end-to-end customer experience. What you’ll do: As the Senior Director/Head of Risk Operations, you will lead a global team responsible for defining procedures and delivering operational excellence across new client onboarding, periodic review and in-life behaviour. You will ensure that Airwallex champions high standards for integrity, judgement and documentation in all aspects of risk operations.

Own the vision, strategy and execution for Risk Operations Build, lead and develop high-performing a globally distributed team Own the location and resourcing strategy of the team, solving for 24/7 coverage, quality of customer experience and cost efficiency Create a repeatable & scalable operating rhythm, including clear OKRs Take a data-driven approach to performance management Strike the right balance between risk, customer experience and commercial impact, ensuring timely, high-quality decision making and communications Drive continuous improvement in the quality of procedures, playbooks and control frameworks, aligned to Airwallex financial crime and fraud policies defined by 2LOD and partnering closely with Risk Product and Engineering Ensure that Airwallex continues to improve the quality and consistency of documentation Lead AI transformation of the Risk Operations team This role will be based in either London or Singapore. Who are you: We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a rapidly growing regulated financial-services or payments/fintech business Proven track record of scaling Risk Operations (at least 2 of Payments, Issuing and Credit) across multiple geographies, and of building globally consistent performance