CAS Alarm Dispatch Coordinator *Night Shift - Cumberland, RI*

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This is a full-time onsite position located in Cumberland, RI. The work schedule is Tuesday-Saturday 11:30 PM - 8:00 AM.

Summary CVS Health is seeking a CAS Alarm Dispatch Coordinator to join our team.  As a CAS Alarm Dispatch Coordinator, you will be responsible for the identification, tracking and dispatching of potential life safety events across the CVS Health enterprise. Additional responsibilities of the include: Respond to inbound security alarm events by identifying, tracking and dispatching appropriate authorities and following written instructions for specific events. Monitor video surveillance for breaches in building security and respond by taking appropriate action as determined by written policies and procedures. Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies. Dispatch and coordinate the responses of public safety agencies. Communicate with store personnel and local authorities with security related issues. Maintain accurate alarm contacts for registered premises. Partner and corroborate with federal and state government agencies (DEA, FDA, FBI, Board of Pharmacy) to ensure compliance of security alarm systems and frequent communications for active investigations of organized retail crime. Maintain alarm processing database. (Call list updates, code assignments) Remotely access alarm systems and make program changes as needed. Work alongside senior leads to deliver superior security services to CVS Health business units. Work alongside senior leads to deliver quality training and collaboration. Generate alarm related reports for distribution to Loss Prevention and Operations management. Identify, document and create R&M tickets for end users in incident management tracking system.

1+ years emergency dispatch or call center experience. 1+ years of experience with Microsoft Office applications. Must have the proven ability to:​  Use logic and reasoning to reach conclusions and approaches to problems.  Use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters.  Demonstrate strong critical thinking and problem-solving skills in fast-paced situations.  Work under stressful situations.  Actively listen and communicate effectively through clear speech and hearing.  Adhere to guidelines, procedures, and directives with attention to detail. Demonstrate strong written communication skills, including clarity, accuracy, and proper grammar.  Establish priorities and pass on information as needed. Proven ability to prioritize competing demands in a fast paced work environment.

Previous experience with Bosch, DMP and Honeywell alarm panels. CSAA Level I & II certification.

High School Diploma / GED or equivalent required Business Overview At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring