AVP - Operational Team Lead

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. Shape your Career with Citi We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Operational Team Lead Hybrid (Internal Job Title: Ops Sup Sr Analyst – C12 ) based in Chennai, India.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life.

The ICBS Operational Service Center is a first-in-class team focused on the delivery of operational excellence. The team is primarily responsible for performing product-agnostic activities on behalf of countries across the regions, improving services to maintain internal client satisfaction, and executing administrative and technical tasks including Invoicing processing, Third Party Management (TPM) policy compliance activities, and SNOW Case Management, among others. The BAO and BAO Support members within ICBS Central Operations are subject matter experts on Third Party Management policy, accountable and responsible for supporting the completion of controls in a safe and timely manner, and for guiding in-country BAOs across all activities related to TPM policy.

Overview This is a Team Lead Operations role responsible for managing, developing, and guiding a team of Operational Junior/Senior Analysts executing a combination of Third Party Risk Management (TPRM) activities and Invoicing & Procurement operations within ICBS. The role carries full people leadership accountability in addition to operational ownership, and is designed to drive performance, capability, and compliance across core operational pillars. BAO / BAO Support Activities – Third Party Management policy compliance, vendor risk controls, and ongoing monitoring. Invoicing & SNOW Operations – Invoice processing, Purchase Order creation, and ServiceNow case management. The overall objective is to lead a high-performing team that delivers day-to-day operational support in alignment with ICBS operations support infrastructure and processes — ensuring controlled, compliant, and timely delivery across both functional areas — while championing strategic execution, maintaining a robust control environment, and developing team capability to meet evolving business demands.

People Leadership & Team Management Lead, manage, and develop a team of Operational Junior/Senior Analysts, fostering a high-performance culture built on accountability, collaboration, and continuous improvement. Set clear individual and team objectives, monitor performance against agreed KPIs, and provide timely, constructive feedback through regular one-to-ones and performance reviews. Identify training needs and development opportunities for team members, partnering with HR and management to build individual capability plans and succession pipelines. Manage team capacity, workload allocation, and prioritisation across BAO/BAO Support and Invoicing &